PDA

View Full Version : disgruntled


N0obKnitter
04-19-2013, 02:03 PM
3 days.

KnitPicks hasn't updated my order: it has not been shipped. I emailed them yesterday: no reply. I refuse to call as I hate making phone calls after 7+ years of working in an office. Lol

I'd switch to webs for yarn (no LYS within 15 miles of me) but they don't have a "buy $xxx and get free shipping. " any time I see how much they will charge me to ship to Colorado, it ain't worth it. :-/

Antares
04-19-2013, 05:10 PM
Well, if it's any consolation my experience is that WEBS isn't any faster nor do they have better customer service. I ordered needles from them awhile back and they put the whole order on hold for weeks because something was out of stock. No e-mail, no update to order status, just crickets. I finally called and they explained what was going on. Then when they DID ship the order, no e-mail and no update to order status again. So I called them again and it was supposed to be here that day. Fortunate for them 'cause I wasn't too happy at that point.

Sorry for the delay and the lack of communication. It gets pretty frustrating--and I'd call them if I were you. Yeah, it's a little annoying for you, but they need to hear your complaint, too.

HeathersHobbies
04-20-2013, 06:24 AM
How much yarn did you order? Sometimes my orders take a few days to show up then all of a sudden it is at my door. I order from them all the time. I think I spend more on yarn Than I do on other things like clothes :teehee:

N0obKnitter
04-20-2013, 06:24 AM
Still no change.

I'm just done with KP.

Lighting57
04-20-2013, 10:30 AM
I hate that this has happened to you and I hope it is just an occasional fowl up. I have never had any trouble and items always came quickly. I hope this is not a sign of change in the way they do business. It's possible that your package was addressed wrong or the order itself just went poof and disappeared from their system. Who knows? Odd things can happen when ordering over the internet (if that is how you placed your order). You should call them.

GrumpyGramma
04-20-2013, 11:03 AM
I hope your order is in your hands soon. I don't like waiting for things to get here.

My latest WEBS order arrived yesterday. I placed it on Sunday the 14th and got the email that it was shipped on Wednesday the 17th so I have my new yarn and needles for the weekend. I don't recall that KP was any faster. I did have a backorder on my first WEBS order and it delayed the shipment but if they'd done two packages I'd probably have paid more in shipping. I was able to see through My Account what the hold up was. I did have a problem with the first Cubics needle I got from them but they replaced it. I had to call as emails weren't working. I've not had to deal with KP customer service but I've read that it ain't what it used to be.

Jan in CA
04-20-2013, 11:11 AM
I've found that their website doesn't update quickly. Kind of like USPS.

I've only had them not respond to email once, but it's a busy store so I assumed they were swamped. A quick phone call solved it.

GrumpyGramma
04-20-2013, 11:16 AM
That's what I thought too, Jan, when I finally thought about it. I'm another who prefers avoiding the phone calls. I talked to a real live person who was so nice it reminded me that not all companies are like the phone and cable companies (in their customer dis-service centers).

Jan in CA
04-20-2013, 11:41 AM
I hate making calls...the point I put off needed doctor appts for months. :zombie: It is the best way for busy stores though and they were very nice and promptly took care of the issue.

fatoldladyinpjs
04-20-2013, 10:42 PM
My experience has been that when they offer free shipping, it's usually super slow pokey old man post office mail. That's the 5-7 day guaranteed delivery stuff. Although Amazon shippers sometimes surprise me with fast delivery. It also depends on where you are and where they are. Just mailing a letter from Wisconsin to Maryland can take 5 days and that's not on a holiday.

Jan in CA
04-20-2013, 10:50 PM
Hehe...yeah, sometimes I think free shipping means Pony Express. :teehee:

GrumpyGramma
04-20-2013, 10:54 PM
Hehe...yeah, sometimes I think free shipping means Pony Express. :teehee:

There's your problem. They're either resurrecting Pony Express or perfecting time travel.

N0obKnitter
04-21-2013, 09:39 AM
We're at the 5 day mark. No reply. No update. I saw another person complaining about the same exact problem.

N0obKnitter
04-21-2013, 09:42 AM
On the other hand, I had questions for Webs, which they answered. Hmmm
..

N0obKnitter
04-21-2013, 09:44 AM
There's your problem. They're either resurrecting Pony Express or perfecting time travel.

So they stole a Klingon battle ship and flew it at the sun? :roflhard:

GrumpyGramma
04-21-2013, 10:05 AM
Desperation gripped the colony. No new knitting supplies had been available for days without number. The tried and true ways for replenishing the dwindling stock had failed. Sitting round the empty yarn bins the leaders talked, planned, and strategized; the decision was made. They armed themselves with their sharpest points and forged ahead to claim the new yarns they so rightfully deserved. The Pony Express must be resurrected!

So they stole a Klingon battle ship and flew it at the sun? :roflhard:


Yeah, sure. Why not? :cool:

N0obKnitter
04-21-2013, 10:06 AM
LOL

GrumpyGramma
04-21-2013, 10:14 AM
Since this thread's about KP....
Does KnitPicks not sell size 3 circular needles? I was looking and found them at WEBS but not KP. The interchangeable sets start at size 4 and it seems the fixed circs don't come in size 3.

Antares
04-21-2013, 04:08 PM
I've had trouble finding the smaller circular needles--especially the interchangeables from both KP and WEBS. But, yes, WEBS does have the smaller fixed circs in SOME needle brands (but not in all); KP doesn't from what I can see.

Lizars1735
04-21-2013, 07:19 PM
Since this thread's about KP....
Does KnitPicks not sell size 3 circular needles? I was looking and found them at WEBS but not KP. The interchangeable sets start at size 4 and it seems the fixed circs don't come in size 3.

KP has fixed circs in the smaller sizes. In fact they only have the longer cable lengths in the smaller sizes, probably since their interchangeable sets start at size 4. I got sizes 1, 2 and 3 recently.
http://www.knitpicks.com/knitting-needles-crochet-hooks/options-nickel-plated-fixed-circular-knitting-needles.html

GrumpyGramma
04-21-2013, 07:46 PM
KP has fixed circs in the smaller sizes. In fact they only have the longer cable lengths in the smaller sizes, probably since their interchangeable sets start at size 4. I got sizes 1, 2 and 3 recently.
http://www.knitpicks.com/knitting-needles-crochet-hooks/options-nickel-plated-fixed-circular-knitting-needles.html


I still don't see size 3. They have 0, 1, 2 and the 16" ones then go to size 4. Anyhow, WEBS has what I want.

Jan in CA
04-21-2013, 07:49 PM
They do sell 3's. in the link posted look in the second column. Took me a minute to see it, too.

GrumpyGramma
04-21-2013, 07:53 PM
They do sell 3's. in the link posted look in the second column. Took me a minute to see it, too.


2nd column? What 2nd column? :roflhard: Am I blind or what? That's embarrassing. Oh well. You know what? I think I found that 2nd column before but couldn't see it this time. Thanks, Jan and Liz. Now I think I'll just slink away in shame. :mrgreen:

N0obKnitter
04-22-2013, 10:33 AM
There's a ton of people complaininG on the Facebook page. Of course you can't post on their wall, just reply to their posts.

N0obKnitter
04-22-2013, 02:07 PM
I called.

Their website has huge problems and emails weren't getting through. She said my order should arrive today. :-)

Jan in CA
04-22-2013, 02:36 PM
Oh good! They are incredibly busy so I'm really not surprised. As much as I hate making calls they are always nice take care of whatever it is promptly. :thumbsup:

HeathersHobbies
04-22-2013, 06:05 PM
I called.

Their website has huge problems and emails weren't getting through. She said my order should arrive today. :-)

Let us know when it does and take lots of pictures.

N0obKnitter
04-22-2013, 06:20 PM
I saw the mail truck on the other side of the street...I AM DYING OVER HERE.

N0obKnitter
04-22-2013, 06:33 PM
It didn't come. :'(

HeathersHobbies
04-22-2013, 07:21 PM
Aww I am so sorry I know that feeling. When I was waiting for my dreamz interchangeable needles it felt like it took forever. Just think it might come tomorrow.

N0obKnitter
04-23-2013, 06:52 PM
:inlove:

Jan in CA
04-23-2013, 06:54 PM
Oh those are pretty!

N0obKnitter
04-23-2013, 07:03 PM
I agree. They all feel nice, too!

As you can see, I love koo koo sock yarn. Lol

HeathersHobbies
04-23-2013, 08:57 PM
Most of my yarn is KP I love them. I love the yarn selections you made. The colors are so bright. :inlove:

N0obKnitter
04-23-2013, 09:56 PM
Most of my yarn is KP I love them. I love the yarn selections you made. The colors are so bright. :inlove:

I gravitate toward saturated colours for sure. :)

GrumpyGramma
04-23-2013, 10:21 PM
Yea! Happy Birthday! :present:

Love the yarns. They're purty, purty, purty! Enjoy!

I must not look at yarn...I must not look at yarn....I must not look at yarn...I must not look at yarn!

N0obKnitter
04-24-2013, 06:10 AM
I feel that.

Must not look at WEBS...

GrumpyGramma
04-24-2013, 12:15 PM
Was this the pkg you promised not to open or did I (typically) get things mixed up? I just read the other thread about it's out for delivery. Antici......pation.

N0obKnitter
04-24-2013, 12:38 PM
I decided to open the KP box. I think i'll open the WEBS box too.
I decided it's my meaniehead grandmother telling me in ky head I can't open it -even though I paid for it with my own money! I'm a grown-up. I call the shots, right?

'Sides, DH is going to choose yarn etc off my wishlist for my birthday. I added dozens of items so I will be utterly clueless. :-)

That box I will leave for b-day!

ArtLady1981
04-24-2013, 07:06 PM
I've never had a bit of delay or trouble with either website...Knit Picks or WEBS. The yarn and/or accessories take a minute to arrive...I live in Washington State...however, not so slow that I'm wondering where my order is. The yarn arrives in respectable time, IMO.

I've never had a bit of trouble getting either website to respond to a call or email either. WEBS is particularly quick to respond to email.

GrumpyGramma
04-24-2013, 08:18 PM
I decided to open the KP box. I think i'll open the WEBS box too.
I decided it's my meaniehead grandmother telling me in ky head I can't open it -even though I paid for it with my own money! I'm a grown-up. I call the shots, right?

Yup. If you need a new pair, you can even knit some big girl panties. :teehee:

Jan in CA
04-24-2013, 08:40 PM
:roflhard:

I'm glad you went ahead and opened. Torture is t a good bday present!