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View Full Version : Knit Picks - Delays?


Maddison
01-07-2008, 05:27 PM
I placed an order on the 2nd and it's still processing. Anyone else seeing a long(er) delay due to their new warehouse space? I want my yarn! Can you tell :aww:

brendajos
01-07-2008, 05:46 PM
I have had it still show processing until right before I got my package, not often, but sometimes. Did you pay for faster delivery? It really can take a full 14 days to get your package if you went with the free shipping. Everybody has had different experiences with their shipping but it isn't unusual for it to still be in processing 5 days later, if you went with free shipping.

knitmama
01-07-2008, 05:58 PM
I ordered the Options on the 2nd and my order is still processing as well. Hopefully they don't take 2 weeks to get here.:pout: Being newer to knitting I don't have very many needles right now and I have so many projects waiting to be started until I get them in.:teehee: Maybe I should start my first sock while I wait instead of putting it off.:oo:

Lisa R.
01-07-2008, 06:06 PM
I haven't heard and don't have orders pending, but if you noticed on their website, orders were able to be placed throughout the last week or so of December, but no orders were shipped out during that last week or so.

Therefore, my educated guess would be that they are a bit backed up on orders from a week or so, and might be playing a bit of "catch up" from that.

You could, of course, call and check, but that makes sense to me.

Kels Joy.
01-07-2008, 06:12 PM
how do you check to see if your order is processing or not? :think:

letah75
01-07-2008, 07:44 PM
My wonderful mom ordered the Harmoney set for me on the 30th. They told her they wouldn't ship til the 2nd of this month. I called today, and they shipped them on the 2nd....so I should get them anytime between now and teh 16th.

:nails::hair:Crossed Fingers:pray:

suzeeq
01-07-2008, 11:27 PM
They were shut down for over a week and just started working on orders today. I ordered last week and got an email that it shipped today, but online it still shows pending and being processed. In a day or so I should be able to track it.

KelsJoy, go to Order Status, login and click on the order number.

msboni83
01-08-2008, 12:31 AM
I ordered some stuff from Knitpicks on 12/31. I knew it wouldn't be shipped until the 2nd or after, so I paid the $10 for the 3 day shipping. Knitpicks shipped my order on the 3rd. But now, UPS has dropped the ball! On the UPS website it says "Your package is on time with a scheduled delivery date of 01/07/2008." but that is today and it's 8:30pm and its not here yet! I am so annoyed! :hair: I was really looking forward to playing with my new yarn and needles!!

rainberry
01-08-2008, 12:35 AM
I ordered some needles (size 6 16" needle, size 11 tips, 24" cable) on 12/31 and it is still in processing.

brendajos
01-08-2008, 12:51 AM
I ordered some stuff from Knitpicks on 12/31. I knew it wouldn't be shipped until the 2nd or after, so I paid the $10 for the 3 day shipping. Knitpicks shipped my order on the 3rd. But now, UPS has dropped the ball! On the UPS website it says "Your package is on time with a scheduled delivery date of 01/07/2008." but that is today and it's 8:30pm and its not here yet! I am so annoyed! :hair: I was really looking forward to playing with my new yarn and needles!!

Does the UPS tracking say that it was actually picked up on the 3rd? If it was, I would call to get a refund of the shipping charge. They can get a refund from UPS for them not making it. If it doesn't actually say that it was picked up until the 4th (even though they said it shipped on the 3rd) then they are still within their 3 day time frame. It makes me crazy when companies say that an item is shipped and they have really just created the mailing label that day. *shakes fist*

msboni83
01-08-2008, 01:05 AM
I actually just checked the tracking again, and now it doesn't say the estimated delivery date at all. Also, UPS recieved it on Jan 2 - "COLUMBUS, OH, US 01/02/2008 8:48 P.M. ORIGIN SCAN " SO that means it should have been here Friday! Ugh I am so irritated by this. I have never had a problem with UPS before. I will be contacting KnitPicks tomorrow so they can get their money back and I can get mine back. The tracking says it arrived in my city at 8:45 am today...

brendajos
01-08-2008, 01:29 AM
I actually just checked the tracking again, and now it doesn't say the estimated delivery date at all. Also, UPS recieved it on Jan 2 - "COLUMBUS, OH, US 01/02/2008 8:48 P.M. ORIGIN SCAN " SO that means it should have been here Friday! Ugh I am so irritated by this. I have never had a problem with UPS before. I will be contacting KnitPicks tomorrow so they can get their money back and I can get mine back. The tracking says it arrived in my city at 8:45 am today...

It should say what delivery method they used too. (2 day, 3 day, Standard, etc) If it says standard, someone messed up in the process.

suzeeq
01-08-2008, 01:34 AM
UPS tracking will also give the scheduled delivery date. If it doesn't, or it was today, contact UPS (1-800 CALL UPS), enter the tracking number, listen to their recording, then press 0 to talk to a person. Ask them to trace it - maybe the local driver couldn't find your address.

Maddison
01-08-2008, 11:18 AM
I called on my order this morning since it's still showing in processing. They have a HUGE back-up from the move. I figured that was it. They have the nicest customer service people! I can't believe how helpful they are!!! :)

cindycactus
01-08-2008, 12:40 PM
how do you check to see if your order is processing or not? :think:

Log into the Knit Pick site and then click on Order Status under View Stash up in the right corner. Then click on the order you want to view. Hope that helps.:knitting:

rainberry
01-08-2008, 11:12 PM
They shipped my order today.

beckyrhae
01-08-2008, 11:17 PM
I placed an order on the 2nd and it's still processing. Anyone else seeing a long(er) delay due to their new warehouse space? I want my yarn! Can you tell :aww:

Oh how I feel your pain. I used my gift certificate on December 26th and I knew they would be moving to the new warehouse and it wouldnt be processed until after the 2nd.... just so you know... mine FINALLY shipped yesterday. YESTERDAY. I think I've been a saint:teehee:

knitmama
01-08-2008, 11:19 PM
Hooray! Mine shipped today as well! My Options will be here in 5-14 days.

KnittingNoob
01-08-2008, 11:48 PM
I also ordered my KH options on the 2nd, and got them TODAY!!! yay!!! i'm loving them. Soooo smooth and the stitches just fly along.

starburst
01-08-2008, 11:52 PM
Oh gosh. KnittingNoob--I'm dyslexic so forgive me for this, but I just saw your SN briefly and thought it said "Knittingboob." I stopped for a second and thought, "Well, add that to the list of their many talents!"

Quiara
01-09-2008, 12:01 AM
Oh gosh. KnittingNoob--I'm dyslexic so forgive me for this, but I just saw your SN briefly and thought it said "Knittingboob." I stopped for a second and thought, "Well, add that to the list of their many talents!"


HA! If I could teach mine to knit, I could get twice the knitting done! ^_^

Plantgoddess+
01-09-2008, 08:28 PM
I ordered my Harmonys on the 27th and they were shipped on the 4th. I hope they show up soon. Tracking hasn't been updated since the 4th.

justsmi
01-10-2008, 11:38 AM
I placed an order on the 5th and the funds have been placed on hold with my credit card company, but its still processing. Their website states that most orders ship within 24 hours. The least they could do is send an explanation for the (possible)delay when they sent the order confirmation. I'm new to knitpicks and did not know anything about the move until I just read this thread.
I was worried that there was a problem with my card. I wish more places would start taking PayPal.
Courtney

suzeeq
01-10-2008, 12:01 PM
I'm sure they had a backlog of orders to process while they were shut down for the move, adding considerably to the wait time. I put in my order on the 29th and it shipped on the 7th. Ordinarily, orders do ship a day or two after you place them.

letah75
01-10-2008, 12:19 PM
I got my Harmonies last night!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

OMG they are bbbbeeeeeuuuuuuttttiiiifffffuuuuulllllll :heart::heart::heart::heart::heart::heart::heart:: heart:

rainberry
01-10-2008, 06:09 PM
I got my needles today!

Plantgoddess+
01-10-2008, 06:14 PM
I'm still waiting for mine. USPS finally updated the tracking info today and it looks like it won't be until Sat. at the earliest. I ordered a DVD online and it only had to come from CA to eastern WA and it took the post office 2 weeks to get it from Federal Way to Spokane.

SouthDakotaNana
01-14-2008, 10:24 AM
I placed my order on the 4th and have been waiting patiently...I've ordered yarn and dpn's and have promised myself I will not start a new pair of socks until the needles arrive...my order has now shipped and GOD willing...should arrive on my doorstep on the 18th...I have noticed on the tracking info that things tend to sit for days at locations...my order has been sitting in MN since the 11th...do they not know how anxious we all are to get NEW TOYS???:woot:

babsnelson
01-14-2008, 10:31 AM
I hope my order isn't delayed - I'm holding off on knitting a "real" project until my new yarn arrives. Until then - I'm testing out a sock pattern on some Caron SS. *sigh*

Plantgoddess+
01-14-2008, 11:25 AM
I'm still waiting for my Harmonys. They have been sitting less than 300 miles away from me since the 10th. I swear the post office hates me. I had to wait almost 2 weeks for the latest Harry Potter movie to be mailed to me from CA. It sat in Federal Way for over a week. I think tracking can be negative, before you didn't have any idea when thinks were due to arrive and were pleasantly surprised when they show up.
Tracking showed a delivery on the 12th so I rushed to finish my sock so I would be ready to play with my new Harmonys and my yarn.:tap:

starburst
01-15-2008, 12:48 AM
. It sat in Federal Way for over a week. I think tracking can be negative, before you didn't have any idea when thinks were due to arrive and were pleasantly surprised when they show up.

That's because it wanted to find its way to ME!

I placed an order on the 9th and according to the tracker, it's about a day away :D

Plantgoddess+
01-15-2008, 11:12 AM
Mine was supposed to be here on the 12th and I'm still waiting. I got so frustrated that I took my favorite sweater (that never fit right) and frogged it. I'm just about done disassembling it.

SouthDakotaNana
01-17-2008, 09:23 PM
so...I FINALLY received my knit picks order today...the dp sock set is WONDERFUL...the needles are smooth and beautiful...and the yarn is AWESOME...I've started a sock in heather salsa...very soft...I guess now that my delivery is in my hands...it was worth the wait!!!

Happy :knitting:

Plantgoddess+
01-18-2008, 09:51 AM
I'm jealous, I'm still waiting. USPS tracking said expected delivery on the 12th and no new info. I'm now disassembling my 2nd sweater. I may have to find something else to do or I may empty my cupboard of sweaters and end up with a huge pile of balls of yarn.

starburst
01-19-2008, 05:41 PM
my package arrived yesterday, a day earlier than projected so no problems here

Plantgoddess+
01-19-2008, 10:31 PM
Mine didn't, it got lost between your town and mine. Knitpicks is sending my order again, so maybe by February I'll get it.

Jens
01-19-2008, 10:45 PM
My needles better be here on Tues that's all I have to say....ggggggrrrrrrrr