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View Full Version : UPDATE!! Pg. 2 Anyone in the Medical Field?


bailsmom
03-18-2008, 02:51 PM
I need your help. It involves my medical records. I'm seeing a new Reproductive Endocrinologist a week from today, on the 25th and they needed my records 2 weeks prior to my appt. I sent all the paperwork to my current doctors offices 3 weeks ago requesting my records be transferred to the new doctor.

The new doctor needs a copy of my HSG films. Hysterosalpingogram - to see if my tubes were blocked. Apparently the written reports won't do, they want to see the pictures/films themselves. Which is fine with me, 2 sets of eyes are better than 1.

Well, I've had 2 HSG's done in the last 2 years and apparently the second one I had done during my surgery and they didn't record them on film, which I find completely insane and the first doctor, my GYN, well her nurse is quite the bitch and I called last Thursday, the 13th, to see if they sent them and they hadn't and she said she'd get them to the new doctor. I called today and they still haven't gotten them and then I called my GYN's office and the stupid nurse tells me that they are waiting for the doctor to come to that office (she goes to 5 different offices every week) so the nurse can ask the doctor if it's okay to send the pictures to the new doctor!!!!

Aren't they MY PICTURES???? All they are doing is sitting in a file in a drawer doing nothing. My new doctor needed them a week ago and I have to wait until thursday and then what?? How long will it take for me to get them?? My appt is Tuesday!!


I'm very upset right now because they are making me more stressed than I need right now. This appt is extremely important to me and my husband and I need some help. Why do they have to make this so difficult??

Any advice?? I need some help desperately. :help: If I sound psychotic please forgive me, but we've been dealing with the fact that I may never have children so if anyone can sympathize, without telling me to relax, because there is no point in that, I would really appreciate it.

wingem
03-18-2008, 03:02 PM
I had some what of the same thing happen with my results. I simply went to the office and told them I need the results and I would hand deliver them myself! They did release the films to me to take with me to the new Doctor's office, but I think they had to send them back to the original Doctor. I really don't know if that would work, but it is worth a try. I would also mention to the nurse that stress in your situation is not the best. I'm not quite sure what situation that is, but I went through a bunch of hoops to have my second child, I finally used the ovulation perdictor kit and my miracle happened. Good luck to you and may you be blessed with a child, my prayers are with you. :hug:

stitchwitch
03-18-2008, 03:06 PM
By law they cannot keep your records ( I worked in dentistry for years). They have a right to charge you for duplicate fees, mailing, etc. but they cannot deny you a request for transfer. I don't think you can even hold records for people who haven't paid their bills. http://usgovinfo.about.com/library/weekly/aa122200a.htm
If at all possible, go down there directly and pick up your records. If not, talk to the admin person in the office and tell them you want your records sent immediately. I'm assuming the nurse has no idea and is afraid to do something that might get her in trouble. The receptionist or admin should know your rights as a patient. Good luck with everything.

Natrasha
03-18-2008, 03:10 PM
That stinks. Doctor's offices usually hate having to send out records, for whatever the reason. The doctors and their staff are supposed to be on the patient's side, but so many times it turns into an adversarial situation. I really hate that you're dealing with it.

If I were in your shoes, I'd call back and say that I will be there at something o'clock and to please have my entire file ready to be picked up. Then I'd do it. And if the records weren't ready, I'd stand there and make a scene until they got them ready.

I've done that. It worked for me.

I'm a little crazy, though, so you might not want to take advice from me. :oops:

Hope you can work something out. Stick to your guns and don't let Nurse Nasty push you around.

Debkcs
03-18-2008, 03:20 PM
I was in nursing for 30+ years. As SW wrote, they cannot keep your records. Not even for the doctor to 'say it's OK' to send them.

We went through the first seven years of our marriage trying to conceive, so I'd never tell you to relax. But, as the very proud mother of one wonderful son, I can tell you that even if all of what medicine tries to do fails, you can still become a mom. It just takes more time for some of us.

stitchwitch
03-18-2008, 03:51 PM
Oh yeah, I forgot the sympathy part. :teehee:
I'm walking, talking proof positive that anything can happen. My mom had a fallopian tube on one side taken out and an ovary on another side taken out when she was 19. My parents married when they were 19 and she was told she would never have children because it was impossible for an egg from one ovary to jump to a tube to the other side (this was 40 years ago). Well, guess what, I did and so did my brother! :teehee:
Here's hoping you have a creative surprise too! I'll be keeping positive thoughts for ya'!

lelvsdgs
03-18-2008, 04:06 PM
I'm so sorry to hear that you are having to go through this extra hassle at such a time. This is one of those times when you have to put your foot down and let them know you know the law. If you have to go there in person, I would do it. I hope this gets straightened out for you soon and good luck with all of this...:hug:

Jan in CA
03-18-2008, 04:49 PM
I had to get my breast films once myself and take them to the doctor. You shouldn't HAVE to do that, but it might be an option.

:hug::hug:

bailsmom
03-18-2008, 07:27 PM
Thank you everyone :hug: . It is so empowering to know what my rights are as a patient now. It is so frustrating having to deal with nasty nurses and yet a great doctor. I have had so many of this particular situation in my life and I just hate it. I have learned along the way to be a bit more aggressive but it's not in my nature to do that normally and I don't really like doing it, but I know it has to be done sometimes.

As for my particular reproductive disease, well, it's not impossible for me to conceive, just highly unlikely without the aid of IVF. And the longer I wait the lower my odds are of it happening at all. I've done IUI's twice and failed so my doctor told me that IVF was my only hope that is why I'm getting a second opinion with this new doctor. He's been doing it for over 20 years and is the head of the dept., and my current doctor isn't as experienced. She knows what she's doing but I'd rather get one more person's input.

I hate that I've been dealt this hand but am learning to accept it and try and move on. It is not easy. And I think the most frustrating part is when people tell us to 'relax' or 'it'll happen when it's supposed too'. Unfortunately when you are the one having to deal with the situation you know that relaxing and the other line don't work and are actually quite a slap in the face. But unless they've walked a mile in my/our shoes they'll never even begin to understand what it feels like for them to try and try and try for years and years and take a break and start all over again. Especially when you have a medical condition that really inhibits your chances of conceiving that just puts you in a different club entirely.

I HATE that infertility is such a taboo subject. We went to an IVF class at the end of January and the room held about 75-100 people and the nurse who did one part of the class said that they have it every other week and it's full every time. So many people have infertility issues and so many people keep quiet about it and for what reason?? I don't even know. I hate that I can't even tell my family what's going on. We kept it from my parents for years and finally had to tell them bits and pieces of my situation because I had to have surgery to get rid of the crap that's inside of me causing all this mayhem. I told my doctor the last time I saw him that I have an alien growing on the inside of me. We laughed and then he stopped and said, "Well, you know, you're kind of right about that." :teehee: At least we got a chuckle out of it. If you don't laugh, you'll just cry.

That's why I watch a lot of America's Funniest Home Videos. This consumes every area of our lives and watching that show, even for an hour, makes me laugh and get rid of a bit of stress. Thank goodness people do crazy things and then tape them!! :teehee:

Thanks again for all of your support!! It means so much to me. I'm going to go to the office tomorrow and DEMAND my films. Wish me luck!! I'm gonna need some extra moxie! :teehee:

princess
03-18-2008, 07:38 PM
im just curious on what your thoughts are on adoption? in no way do i mean to offend you with this question, i know that some people just arent interested in that. i have always looked forward to when i get to have children, my own children, and never wanted to consider adoption but as i think about it now maybe i wouldnt mind it so much? hugs all around :)

Jeremy
03-18-2008, 10:15 PM
Nurse and lawyer here. They're yours. Go get them if you have to. I would have your lawyer call them.

bailsmom
03-18-2008, 10:34 PM
im just curious on what your thoughts are on adoption? in no way do i mean to offend you with this question, i know that some people just arent interested in that. i have always looked forward to when i get to have children, my own children, and never wanted to consider adoption but as i think about it now maybe i wouldnt mind it so much? hugs all around :)


No worries, I don't get offended by that question at all. :) But I'm not (at this present time in my life) interested in adoption. I think in order for me to get to that place I am going to have to exhaust all possibilities of conceiving on our own. And then work through that loss and maybe down the road - a very long ways - I would consider it. I'm not against it by any means, but I'm just not there yet.

DH would love to adopt so he's just waiting for me to get on board. ;) I have a fear about adoption, that I don't want to express, for fear of someone taking it the wrong way. In my head it makes sense to me but to someone else they may see it as kind of crazy. Which I am on many levels :wink: , but this is a different crazy.

Thanks for the hugs! I'll take all the love I can get. Makes me feel all warm and cuddly inside. :)

bailsmom
03-18-2008, 10:37 PM
Nurse and lawyer here. They're yours. Go get them if you have to. I would have your lawyer call them.

Thank you for the help Jeremy, but we don't have a lawyer. My SIL is a lawyer, but she lives 1,000+ miles away from us, so that may be a bit difficult. I don't know. Plus I'd have to tell her what it was for and I don't want to do that just yet. I'll wait and see how tomorrow goes with them, hopefully I'll get my point across without having to resolve to my "mother tone." :teehee:

tokmom
03-18-2008, 10:52 PM
Ditto to what they all said. I had a mammogram place put me through the 3rd degreet to get my films. I ended up picking them up myself.
Stick to your guns and give'm hell.;)

Good luck with the RE journey and I hope that you are soon blessed with a baby.:hug:

princess
03-18-2008, 11:28 PM
No worries, I don't get offended by that question at all. :) But I'm not (at this present time in my life) interested in adoption. I think in order for me to get to that place I am going to have to exhaust all possibilities of conceiving on our own. And then work through that loss and maybe down the road - a very long ways - I would consider it. I'm not against it by any means, but I'm just not there yet.

DH would love to adopt so he's just waiting for me to get on board. ;) I have a fear about adoption, that I don't want to express, for fear of someone taking it the wrong way. In my head it makes sense to me but to someone else they may see it as kind of crazy. Which I am on many levels :wink: , but this is a different crazy.

Thanks for the hugs! I'll take all the love I can get. Makes me feel all warm and cuddly inside. :)

well im glad you are feeling warm and cuddly :P
i figured you wouldnt take it offensively but i just wanted to make sure, seeing as its all a touchy subject.

you are very lucky that your husband is willing to let you take your time and isnt pushing you to adopt now, thats what true love is all about :heart:

and the craziness idea in your head, dont worry about that either :wink: my boyfriend (hopefully fiancee within the next two years, he wants to launch his career and get stable first) is chinese (im your average white girl lol!) and he actually used to say he would love to adopt a child from china. I still to this day wouldnt want to because i wouldnt want to feel like an "outsider" in my own family. it sounds crazy i know, but everyone would think it was his kid, not mine, and i would feel awkward i think. then again if we did have kids ourselves, most people probably wouldnt think it was mine anyways, but at least i would know.
back to the point, everyone has crazy ideas, and thats ok.

bailsmom
03-19-2008, 05:03 PM
UPDATE!!

Well ladies and gentlemen I got some photos, not the right ones but I got some. :doh: I am beyond annoyed now and am just about to give up. I think I may just go to the appointment and have them deal with my doctors and try and get what they need. Of course that will just push everything back until they get them, but I don't know what else to do. I'm stressing myself out beyond words and I just can't take it anymore. I've been having more migraine headaches in the last 2 weeks than I've had in the last 3 months. And I'm just exhausted. I was so sick today but I had to go and get them and then they gave me the wrong ones, oy vey.

So that is the boring update. Not successful but I did get my hands on something. I think I'm going to have my current RE give me the pictures from my last surgery so I can have them. As gross as our insides are, it's kinda cool at the same time to see what's going on in there. :teehee:

knitncook
03-19-2008, 06:18 PM
Here is my story. In 1997 my doctor "fired me" as a patient because I refused to allow the phlebotomist to take more than one vial of blood during a blood draw. I had in writing from the doctor in my charts that the only test being done was an Rh factor test (since I'm Rh- and had given birth to two Rh+ babies) There was no need for me to have more than 1 vial of blood (if that) drawn. I knew then that my doctor was trying to go behind my back to do the tests that she had agreed I really didn't need. So I had to go doctor shopping when I was 4 months pregnant. It took me 2 months to find another doctor who would be willing to take on a (by then) 6 month pregnant woman. We sent a request to my previous doctor for my medical records because I was trying for a VBAC and my new doctor needed to know the direction of uterine incision. When I got to my due date the records still had not shown up after countless requests. The nurse called the clinic and was told that the doctor had "sealed" my medical records and they couldn't be sent over. My doctor called the old doctor personally and I was priviledged to hear the conversation. It went something like this

Dr.B (new doc): I'm calling for Michelle's Records. I want them faxed over to my office in 5 minutes. (pause for response) I don't care if you have "sealed" them or not. You can't seal them without a court order and I know that you do NOT have a court order to seal those medical records and besides it is against the law to seal medical records of someone who is sill LIVING without a court order and I know she is living because she's sitting right here in front of my with a heartbeat and breathing on her own! (pause) If you do not have those records to my office in 5 minutes I will get a court order for them and you do not want to go there! Thank you. I look forward to seeing them so I can assist my patient." (Dr. B's dh was a well-respected judge! LOL!)

They arrived 5 minutes later. About 50% of the surgical notes were blackened out!! My doctor went to the office while I laid on the upside down massage table and napped to get the original records that were also blacked out!! She was absolutely livid! I will never know what was in those records. However when I did have my baby via c-sec 3 weeks later it was obvious what my previous doctor was trying to hide. My uterus had SO much scarring on it in places where there shouldn't have been scarring, meaning that the previous doctor had really botched the delivery of my second child. Dr. B did her best to patch up my uterus to avoid having to do a hysterectomy. I had right to sue, but chose not to. I just didn't want to have to deal with that vile vicious woman.

stitchwitch
03-19-2008, 07:05 PM
I've been watching this thread all day hoping for a happy ending. I'm so sorry you're still having such a hassle. Hopefully this will be the peak and you'll have a nice coast downhill from now on. I wish you all the best in everything. :hug:
KnitNCook: Your story is just unreal! I can't even find words.

bailsmom
03-19-2008, 09:16 PM
Here is my story. In 1997 my doctor "fired me" as a patient because I refused to allow the phlebotomist to take more than one vial of blood during a blood draw. I had in writing from the doctor in my charts that the only test being done was an Rh factor test (since I'm Rh- and had given birth to two Rh+ babies) There was no need for me to have more than 1 vial of blood (if that) drawn. I knew then that my doctor was trying to go behind my back to do the tests that she had agreed I really didn't need. So I had to go doctor shopping when I was 4 months pregnant. It took me 2 months to find another doctor who would be willing to take on a (by then) 6 month pregnant woman. We sent a request to my previous doctor for my medical records because I was trying for a VBAC and my new doctor needed to know the direction of uterine incision. When I got to my due date the records still had not shown up after countless requests. The nurse called the clinic and was told that the doctor had "sealed" my medical records and they couldn't be sent over. My doctor called the old doctor personally and I was priviledged to hear the conversation. It went something like this

Dr.B (new doc): I'm calling for Michelle's Records. I want them faxed over to my office in 5 minutes. (pause for response) I don't care if you have "sealed" them or not. You can't seal them without a court order and I know that you do NOT have a court order to seal those medical records and besides it is against the law to seal medical records of someone who is sill LIVING without a court order and I know she is living because she's sitting right here in front of my with a heartbeat and breathing on her own! (pause) If you do not have those records to my office in 5 minutes I will get a court order for them and you do not want to go there! Thank you. I look forward to seeing them so I can assist my patient." (Dr. B's dh was a well-respected judge! LOL!)

They arrived 5 minutes later. About 50% of the surgical notes were blackened out!! My doctor went to the office while I laid on the upside down massage table and napped to get the original records that were also blacked out!! She was absolutely livid! I will never know what was in those records. However when I did have my baby via c-sec 3 weeks later it was obvious what my previous doctor was trying to hide. My uterus had SO much scarring on it in places where there shouldn't have been scarring, meaning that the previous doctor had really botched the delivery of my second child. Dr. B did her best to patch up my uterus to avoid having to do a hysterectomy. I had right to sue, but chose not to. I just didn't want to have to deal with that vile vicious woman.

O.M.G. Michelle. :noway: I cannot even fathom that happening to someone, let alone a pregnant woman! I am so sorry that happened.

What I don't get is why doctors offices (of any specialty) are so anal about patients medical records. Something that they haven't even paid for and think they have the right to make you jump through hoops of fire just to get a copy of them.

I never even said I was leaving her office, just getting a second opinion. And then I think, hmmmm, I wonder if my doctor even knows about my asking for the records transferred, I only talked to the front desk girl (horribly mean & rude B!T%H) and the 'nurse'. (Sigh) So frustrating, so frustrating.

jamiejeans
03-22-2008, 09:17 PM
What I don't get is why doctors offices (of any specialty) are so anal about patients medical records. Something that they haven't even paid for and think they have the right to make you jump through hoops of fire just to get a copy of them.


As a nurse, I can tell you that even though every patient has a right to their medical records, there are certain procedures by law that must be followed. The law I refer to is HIPAA....the privacy act that mandates that all medical info about a patient be protected, and certain procedures must be in place with written proof of that such precautions were taken. That being said, it doesn't take that much effort to follow this. A patient must sign for release of the records, and usually the office/medical records dept needs about a week or so to release them.

figaro
03-22-2008, 09:39 PM
I have been watching this thread and very much hope that you are able to get a copy of all of your medical records as they are YOURS and have every right to have them. Reading all the stories here makes me glad that before we moved from CA to NJ, I asked for and received a complete copy of my family's medical records before we left, me and the kids are all boring patients for the most part buy hubby is a type 2 diabetic and those records were very much needed. Now when when we did find new doctors, I gave those records to them and asked that they make a copy and give them right back which they are did. All those records are here in my house and if we need to change doctors, I will do that again along with the new records.

Good luck and do not give up! Maybe talk to your new doctor, letting him/her know what the old doctor is doing and how it is affecting you, they might be able to assist you. Good luck!

bailsmom
03-22-2008, 11:24 PM
As a nurse, I can tell you that even though every patient has a right to their medical records, there are certain procedures by law that must be followed. The law I refer to is HIPAA....the privacy act that mandates that all medical info about a patient be protected, and certain procedures must be in place with written proof of that such precautions were taken. That being said, it doesn't take that much effort to follow this. A patient must sign for release of the records, and usually the office/medical records dept needs about a week or so to release them.

Yep, I did this. Actually I sent the release form on February 25th, so they've had more than enough time to get this figured out and to send the correct ones. But apparently the people at my doctors office like to play the "let's be as difficult as possible" game with me. So yes, I am going to go to my appt on Tuesday and if he needs to see them, then they'll have to fight with them to get the films. I refuse to put myself through anymore of this crap. I had to talk to 7 different depts to figure out where they were and no one, and I mean no one knew where my files were. I was like a hampster on a wheel and that's unacceptable.

Wish us luck! :pray:

Jeremy
03-23-2008, 06:17 PM
I would advise you to simply go there and announce that you are there for your records. You would be surprised how effective this is. Its the advice that I give to my clients when I have been stalled to the nth degree by a doctor's office. The last thing a doctor or his office manager wants is to have a waiting room full of people know the problems you've had in simply getting a copy of your records. BTW, I would recommend that you ask to see the doctor directly when you are there. If he or she isn't there, ask for the office manager.

alleusion
03-23-2008, 11:16 PM
The original records are actually the property of the doctor or hospital that took them in the first place. You've a right to a copy of them. And as you've signed a release, you should have them. The other doctor may have a better chance at getting them though. I'm going through the same thing right now, trying to get my previous c-section records from archives. Maybe my case is different, because they're military records, but it says clearly on the letter sent with them that the originals are government property and I can only get a copy.

Hope everything works out for you.