View Full Version : Such Excellent Customer Service

06-20-2008, 08:00 AM
I just have to write a quick note on the wonderful service Sue at Littleknits.com provides.

I have been ordering from littleknits for a couple of years now and have always been happy with the service AND the prices! But this week, I ordered a bunch of Cotton Patine.

Sue sent everyone who ordered it an e-mail stating there were issues with the color running and fading and that only the naturals and beiges were safe. She gave us all the opportunity to cancel or change our orders.

I changed mine to the natural shades and I received a prompt e-mail back that she received my request and will be fulfilling my order.

I LOVE Sue and Littleknits!:inlove:

06-20-2008, 08:24 AM
That *is* nice! So many companies wouldn't bother to notify customers of something like that~ it must of been a lot of extra work for her.

It's so nice to hear stories of *great* customer service! :thumbsup:

06-20-2008, 04:54 PM
Yes, she is really nice! When I lived in Seattle, I'd go there to save on shipping.