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View Full Version : KnitPicks cable snapped?


Knit4Pie
09-25-2008, 05:51 AM
I had a weird thing happen this morning. I picked up my knitting (hadn't started yet) and all my sts were falling off one end. I actually noticed because I saw my stitch marker fall and figured it couldn't be from my knitting, because I was holding the "short" end in my hands.

My cable broke. Not at the join, which I've heard can happen, but about half an inch from the join. It almost looks cut, which is impossible. I knit last night until I went to bed, and the only other person in the house is my 4-year-old who was already asleep.

http://farm4.static.flickr.com/3230/2887360688_8c9604e1a5.jpg

Limey
09-25-2008, 06:32 AM
Hi

It's a faulty cable and I'm not too surprised that you described where it had broken as looking like a cut.

It's not a fault just peculiar to KnitPicks, sometimes instead of a cut mark, you might find a 'bubble' or the plastic on the cable is raised in some way just at that particular spot.

Seems as if the machine just caught the cable in the wrong place - it didn't go clean through but just a small amount of pressure - the weight of the yarn - is enough to make it snap.

Send it back to get a replacement but before using any cable needles again, check for any kind of irregular mark about half-an-inch from the metal joins. Might be as well if you give your stash the once-over in case you find any more.

Hope this helps.

Ellie
http://www.countonknit.com

Knitting_Guy
09-25-2008, 08:18 AM
If you give KP a phone call and tell them the cable broke they'll send you a replacement right away. Unless their customer service policy has changed recently you won't have to send the faulty one back to them.

Stonington
09-25-2008, 08:27 AM
KP has wonderful customer service :), I just had a replacement sent to me at no charge. Give them a call.
anne
sebago, ME

nephthys8
09-25-2008, 09:43 AM
I haven't bought from them yet, but intend to do so next week. As several others have mentioned, I have heard WONDERFUL things about their customer service at KP. Whether you have to send it back or not, give them a call. If everything I have heard is right, they should ship you new pieces with no problem.

Limey
09-25-2008, 11:07 AM
Hi

I'm not disputing KnitPicks' returns policy or their customer service.

It's just that with something as postable as a circ., I think it would be helpful to send it back so that KnitPicks can see for themselves what's happened - it might help them to identify the problem and rectify the fault more quickly. That way, everyone's happy!

Ellie

Jan in CA
09-25-2008, 01:55 PM
That's not a bad idea, Limey and I think it's worth asking about when you call. :thumbsup:

I figure any product can have defects, nobody or nothing is perfect. It's the customer service that sets them apart. Knitpicks has great customer service.

Stonington
09-25-2008, 01:59 PM
Hi Ellie,
I have offered to send broken needles back and they have politely refused. I had a size 5 circular need pull out on 2 different sets. I am almost afraid to cast on. But I love :heart: the way they feel/knit.

anne
sebago, me
Hi

I'm not disputing KnitPicks' returns policy or their customer service.

It's just that with something as postable as a circ., I think it would be helpful to send it back so that KnitPicks can see for themselves what's happened - it might help them to identify the problem and rectify the fault more quickly. That way, everyone's happy!

Ellie

Limey
09-26-2008, 05:31 AM
Hi Anne

How are ya doing? Nice to hear from you again. :)

Hmm - Momwolf has just sent me a few of her old Knitpick needles and I can certainly see why you like them so much.

If the company is aware of a particular problem, then fair enough - I just thought it was a bit rum, though, getting up in the morning and finding your knitting cable had snapped.

Just wanted to tell Knit4pie what I thought could have happened during the production process and I didn't think it would do any harm to let Knitpicks see the break for themselves.

Best Wishes

Ellie

Knit4Pie
09-26-2008, 06:17 AM
I had thought that if they snapped (or actually I was thinking they could pull out) it would be at the join, not away from the join, if you understand me. That it was half an inch away is what really surprised me.

I need to dig out my invoices (when I remember where I put them away) and I'll call sometime today.

Stonington
09-26-2008, 10:58 AM
Hi Ms Ellie! :waving:
Miss seeing you. How are you doing? Yes KP's needles are wonderful.. smooth and so easy to knit with. Take care, anne
Hi Anne

How are ya doing? Nice to hear from you again. :)

Hmm - Momwolf has just sent me a few of her old Knitpick needles and I can certainly see why you like them so much.

If the company is aware of a particular problem, then fair enough - I just thought it was a bit rum, though, getting up in the morning and finding your knitting cable had snapped.

Just wanted to tell Knit4pie what I thought could have happened during the production process and I didn't think it would do any harm to let Knitpicks see the break for themselves.

Best Wishes

Ellie

Limey
09-26-2008, 01:23 PM
Hello Anne

On Needles:
Stolen Moments Wrap
Socks for DH -done!
Socks for me -done!:woot:
Crochet:
Snowflakes :cheering:
Bookmarks
Sewing Projects
Rosebud Quilt for GD the youngest
Reading:
"The Burnt House" by Fay Kellerman
Listening in the Car:
"Devil Bones" by Kathy Reich

http://www.knittinghelp.com/forum/images/ca_serenity_purple/statusicon/user_offline.gif http://www.knittinghelp.com/forum/images/ca_serenity_purple/buttons/report.gif (http://www.knittinghelp.com/forum/report.php?p=1157169) http://www.knittinghelp.com/forum/images/ca_serenity_purple/buttons/quote.gif (http://www.knittinghelp.com/forum/newreply.php?do=newreply&p=1157169)Are you sure you've got enough to keep you busy, just now?:teehee: I'd hate you to get bored.

Will write soon - have a great weekend.

All the Best
Ellie