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View Full Version : KnitPicks comes thru again


bambi
04-13-2009, 10:04 PM
I bought the KP Options interchangeable set last fall and :heart: them! However, the storage bag broke last week. The zipper fell apart. I called KP today and told them what happened. I heard lots of clicking on the keyboard and the woman says, "What is your customer number?" I read her the number and a few seconds later she says, "A new bag is on the way."

That's it!!!! I didn't have to send the old one back or anything.

I am forever impressed by good customer service. :woot:

Bambi

Jan in CA
04-13-2009, 10:35 PM
:thumbsup: They certainly DO have great customer service!

lelvsdgs
04-13-2009, 10:57 PM
I love KnitPicks! They always go above and beyond in their customer service.

TEMA
04-13-2009, 11:22 PM
WOW! That's good enough for me!
Good to know...
Thanks,
TEMA:knitting:

ArtLady1981
04-15-2009, 02:47 AM
You can say that again!!! They are great!!!