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Chel
01-01-2007, 11:04 AM
Has anyone experienced this?

You walk into a yarn store so "clickish" you feel as though your shopping is an interruption. :shrug:
A fellow customer is asking the staff questions and then turns to you and comments on the yarn you are selecting. A nice conversation ensues... the staff glare at you annoyingly. :??

I am angry with myself that I actually spent $ there. So what it is the closest yarn store! I'd rather drive further and have a pleasant experience. Yarn shopping should NOT be stressful! Maybe I just need thicker skin> :verysad:

nadja la claire
01-01-2007, 11:37 AM
I've had both good and bad experiences at the small mom-and -pop LYS. At one the staff treats you like you've been going there from the first day they opened and at the other the woman is rude and just wants to sell you something more. Which one do you think I go to? Although the latter is closer to me, I want to feel comfortable when I'm getting my fix. The snobbery I've noticed is the attitude towards yarn brands and types.

Nadja xxx

lauraknits
01-01-2007, 11:51 AM
I actually avoided taking up knitting again for quite some time knowing and remembering the snobbery of the LYS. Then I found out a new shop had come to town and put that one out of business 'cause everyone switch to the new friendly shop! :happydance:

Louisa
01-01-2007, 12:11 PM
I know exactly what you mean about the clickishness of some stores. My knitting teacher raved about a "to die for" knitting shop in my area. So getting very excited I made it a special field trip on Saturday. However, when I got there, the shop was packed with the owners friends sitting around knitting. It looked like a knitting bee rather than a store. This would have actually been rather fun and nice had anyone bothered to acknowledge my presence. Needless to say I left quickly having felt I was intruding and interrupting something important. I think I stick with my very handy and friendly LYS.

toggle
01-01-2007, 12:29 PM
There is nothing worse than going into a yarn shop and feeling badly treated. i think we can generally cope with bad service in many places, but not in a shop dedicated to our favourite hobbies. Rudeness always seems much worse there

Chel
01-01-2007, 12:41 PM
I don't think it would have been so bad had they been rude throughout... but they were extremely nice when I brought up my $40 worth of purchases.

:wall:

Although I am glad I have the items I bought, I regret spending my money at that particular shop.

nonny2t
01-01-2007, 12:58 PM
We are the consumers and as such can cause problems to yarn shops who provide lousy service including their attitude. We have several LYS here in Memphis and one is particularly bad.

Just one example of what this store did:
One woman who was new to knitting signed up for a class. She was given her list of supplies and she bought her supplies and brought them with her. The owner refused to let her into the class because she hadn't bought her supplies at this particular shop. She had not been told it was necessary to buy the products from the shop to take the class, was on a budget and found the stuff at Walmarts. On top of that, the woman was refused a refund because the policy of this shop was no refunds on classes. She couldn't afford to buy more yarn and needles at this shop so she walked out without her money back for the class she wasn't allowed to take. I refuse to use this shop EVER and I discourage anyone from using this shop. I have heard other stories about how snotty this shop is and I won't darken their doors. I went in once and it was enough.

You would think with the ability to purchase high quality yarn and supplies easily online and more moderate yarns etc at Walmart, Michaels, Hobby Lobby and the like that these small shops would bend over backwards for their customers. Instead they drive business away that they think don't belong in their shop. I can be :twisted: and I have NO problem complaining loudly in front of others if I feel that this behaviour is going on. I could care less if they think I'm tacky. My money has the same markings as everyone else and if they don't value my business, I will find someone who does.

toggle
01-01-2007, 02:45 PM
There's more than a few snotty customers to keep snotty shops in business though. I've lost count of the number of times I've read of knitters who won't go shop in the big stores, not because they choose to support a local business, but they seem of the opinion that the same stuff bought there is somehow lesser, or they decry a brand of yarn, not for it's quality or price, but because it's sold in walmart.

mrs.hre
01-01-2007, 03:16 PM
i am so glad i see you all go in the yarn shops and get attitudes. i thought i was the only one. i joined a group and they are not very friendly. you ask for help and they just look at you. i have a half of vest i cant finish.and i have a hard time reading patterns so the owner said she would write it out for me and email. i haven't got anything yet. :-x

nadja la claire
01-01-2007, 03:25 PM
We are the consumers and as such can cause problems to yarn shops who provide lousy service including their attitude. We have several LYS here in Memphis and one is particularly bad.

Just one example of what this store did:
One woman who was new to knitting signed up for a class. She was given her list of supplies and she bought her supplies and brought them with her. The owner refused to let her into the class because she hadn't bought her supplies at this particular shop. She had not been told it was necessary to buy the products from the shop to take the class, was on a budget and found the stuff at Walmarts. On top of that, the woman was refused a refund because the policy of this shop was no refunds on classes. She couldn't afford to buy more yarn and needles at this shop so she walked out without her money back for the class she wasn't allowed to take. I refuse to use this shop EVER and I discourage anyone from using this shop. I have heard other stories about how snotty this shop is and I won't darken their doors. I went in once and it was enough.

You would think with the ability to purchase high quality yarn and supplies easily online and more moderate yarns etc at Walmart, Michaels, Hobby Lobby and the like that these small shops would bend over backwards for their customers. Instead they drive business away that they think don't belong in their shop. I can be :twisted: and I have NO problem complaining loudly in front of others if I feel that this behaviour is going on. I could care less if they think I'm tacky. My money has the same markings as everyone else and if they don't value my business, I will find someone who does.


AMEN SISTER!!!!!!!!!!!!!!!!!! TESTIFY!!!!!!!!!!!!!!! Can we name, names on this forum? :!!!:

Nadja xxx

ecb
01-01-2007, 09:31 PM
I have 2 AMAIZING yarn shops in this area
one is Unique 1, the sales people all take time to help someone with a question, and have even accepted input from some wierd random customer (me) in their helping the person with the questions

the other place is Heavenly Socks Yarn, she has always had time to talk to me about knitting, patterns, even interupted a chatty conversation to help a customer who came in not to buy yarn but to figure out how to turn a heel. then took time to go look up a free Sock pattern that had a particularly clean set of instructions for her
and yes she has SOFT stuffed charis in her space to sit in and just knit
maybe I will head up there tomorrow, i am almost out of Marabrigio for my Felted bag (thought 3 was enough, NOT LIKELY)

we have another store in town that is not so great a place
its like the ones previously described
if they know you, your in
if you have kids with you, you might as well tie them up outside unless they are alseep
I will not give their name
but I will give Kudos for the GOOD service
each and every day

ecb

Mrs. Columbo
01-01-2007, 10:00 PM
I have only been to one yarn shop and it was in North Vancouver which is known for being a very rich area of the city and caters to the wealthy, no matter what service you go to there .... there were a few ladies sitting around knitting and like one gal on here said it looked like a knitting bee ... my daughter and I were very taken with the appearance of the shop and it had every type of yarn you could imagine and then some (and being a new knitter I was in total awe) ... one woman was flying past on her way to the cash and in passing said "may I .." and I caught "help you" after she had gone by ... I felt no urge to say "no thank you just looking" because she was already gone ... I saw another woman looking around and appeared lost, she picked up several balls of an expensive wool, and the woman was on her like flies on fly paper asking about her project and giving advice, instructing her what type of needles to buy to go with it ... the woman was eating it up and bought EVERYTHING the salesclerk suggested (I hung around to listen because being a retired P.I., eavesdropping is something I used to get paid for and consequently have become relatively good at) ... I picked up two balls of acrylic and no one asked ME what I was going to do with them ... they looked at me over their glasses and kept on knitting as if to say "can't you afford anything better than THAT?" .... at that point I put the yarn down and fought the urge to tell THEM what to do with those balls of acrylic ... my daughter (16 with an attitude) made a rude gesture towards the door after we got outside. :!!!:

On the other hand I have heard of a shop in White Rock that is supposed to be fabulous called Knitopia and I do plan to go there ... so far I have bought all my yarns at Michael's and Wal Mart but you are pretty much on your own, there really isn't any service, good bad or indifferent unless you "happen" to find a salesclerk who can knit ...

Toby

mum2caden
01-01-2007, 11:25 PM
This is why I have yet to go to one of the more upscale yarn stores. I have only been knitting for a little over a month and I don't need anyone looking down on me for that, or the fact that I can't afford pricey yarn.

Jan in CA
01-01-2007, 11:50 PM
I haven't had that experience, but I've seen others comment here occasionally about it. :pout:

When I walk into mine they go out of their way to be friendly it seems. :cheering:

CateKnits
01-02-2007, 12:22 AM
When I'm at school, I have four yarn stores near me. When is comes to service, one is great, two are good, and one is the snobby kind that sucks. If anyone is around Rochester, go to Wild Wools on South Ave. The lady that runs it is fantastic. And her gigantic white dog is adorable and big enough to pet without having to bend over. :teehee: After our first time going there, she remembered Neva-Lee and I were roommates and we were working on the turtleneck scarf from Scarf Style. We were really amused that she remembered us! The two good ones are The Yarne Source and th Village Yarn Shop.

cookworm
01-02-2007, 02:51 AM
This would have actually been rather fun and nice had anyone bothered to acknowledge my presence.

Customer service is very underrated in the retail world nowadays it seems. It's terrible to be treated like you don't exist when you walk into a store, whether you buy something or not. You are a customer...even if the only reason you stopped by was to browse or ask a question; perhaps at some point, you could be a "paying" customer if you're treated right because you'd want to return to make a purchase. My husband had a very similar experience the other day. He showed up at the store when it opened to buy me knitting needles the minute they opened (what a great guy!), and when he couldn't find the length circulars I needed, the lady tried to tell him that it's perfectly acceptable to substitute a 24" length for a 16" one; that you can "always knit smaller" with the circulars. !!! :?? Now, I'm not an expert at knitting, but I know that you can't knit a 16" object on 24" circulars, but my husband wouldn't know that--she misguided him, albeit probably inadvertently (she probably didn't know herself). Then when he got to the counter--he was the first one there--he was completely ignored while three other women were taken in front of him. Poor guy. He was there to do me a favor and was trying to do something really nice for me, and he got treated like dirt, all because I believe he was a guy on "women's turf". He vowed he'd never go back there, and I can't say I blame him. I won't go back to places I've been treated shoddily. There are too many competitors out there that actually might want my business, and might want to treat me a little kinder in the process. Yes, even my $5 skein of yarn helps to pay rent and utility bills. :teehee:

Lieke
01-02-2007, 03:19 AM
I have 3 yarn shops where I go to (I can't call them "local", because the biggest one is a bit far away)

2 of them are really great. The 3rd is just bad. They do want to help you, but they don't know anything about the yarn or knitting. I knew more, but they refused to listen to me, so I don't go there anymore. The other 2 are great. The closest one of the 2 was wonderful. It's really small, but she still managed to stuff a lot of yarn in her store and she knitted swatches with all her yarns, so you can actually see and feel how it is when it's knitted. She was really helpfull, offered help when I'd have trouble with the pattern I chose (it was a rather difficult pattern) and tried to find the right yarn for me (which isn't easy, concidering my woolallergy) The last yarn shop also has a nice lady. She's always helpfull. I used to go there really often with my mom, but I haven't been there for a while, because I found the other yarn shop, which is closer by.

lizzitude
01-02-2007, 09:59 AM
We also have 3 yarn store in our area. Two of them are friendly and helpful and one is the "snotty" kind where they won't help you. Unfortunately, the snotty store has the largest selection of yarn. I try my 2 favorite shops first, and if they don't have what I'm looking for, I go to the third shop to browse. If I find it there, I refuse to buy from them - I go home and order it off the Internet!

losnana
01-02-2007, 10:08 AM
I feel very fortunate. Although I live in a small area, I have 2 wonderful LYSes here. Both are small, and, therefore, have limited amounts of yarn on hand. Both will order whatever I want, though. My dh went into one right before Christmas, after having called to make sure one of the owners would be there. He was looking for yarn for me- which absolutely blew me away, BTW, and wanted to make sure someone knowledgeable was available, since he isn't. Both owners assisted him. Also, although they sell anothe brand of interchangeables, they assured him that he had made the right choice in getting me the Options! Can't beat that for service!! Both stores have lots of knitted objects to show off the various yarns, and both are more than willing to help with any questions. I've even been lent a pair of needles in an unusual size that I only needed for a few rows of one project. They were equally helpful when I first started knitting too.
My stores are Naturals and The Corner Cottage, both in Gloucester, Virginia. Natural also does nails, etc. a great combination. :cheering: :cheering: :cheering:

of troy
01-02-2007, 10:42 AM
cookworm, you can knit smaller --my default size (and has been for years) is 29/32 inch long needles

i can knit sleeve cuffs, and baby hats, and all sorts of stuff.

Its actually easier with the 32's than 29! (and easier still with a longer needle --and its called magic loop.

you can also sub 2 cirs, (any lenght) for DPN's.. sock knitters to it all the time, but it also works for sweaters. i knit my sweaters (i um, well lets say XXL) find it hard to fit all the stitches i need on 1 circ, but spread over 2 circs.. peice of cake! (its also allows me to stretch out and see the design (2 29 inch cirs allow the stitches to not be bunched at all (even with huge sizes!) and i find errors way faster that way!

i knit all my hats (in the round) from cast on to brim with a single 29inch circ.

and its cheaper too, since box stores (like michaels/joannes/etc) often have 40% off coupons (and a limited selection of sizes/lenghts) but frequently have every size in a medium (29 to 32 inch) length.

but the shop owner was still rudeto your DH and wrong to treat him that way...

HamburgKnitter
01-02-2007, 02:45 PM
The first time I went into my closest LYS - I just started knitting in October - I told them I was a beginning knitter and asked for good scarf wool and needles. She showed me to the right shelf and I picked out the wool I liked. I asked her how much I needed for a "normal, but not TOO long" scarf. That lady sold me enough yarn to make a scarf for my house! :!!!: OK, so I'm exaggerating...but she still sold me 3 extra skeins. I figure she was just taking advantage of the fact that I had no clue what I was doing.

I have found another shop now that is all the way on the other side of town. So far I haven't been there, but I ordered from them through the internet. I got my order fast, I got a very sweet note with it AND they put a little present in with my order. I just placed my second order with them and will be going there is "person" soon. They seem to be nice AND have a fantastic selection there, so I'm really looking forward to it.

We also have a "yarn factory" pretty close to my office. They have a shop too, and you can get pick out your yarn and have it all put onto a spool in "one piece" so that you can knit your entire project without having to start a new skein. I'll go there when I know what I'm doing. "Gimme 300 grams of this and 450 grams of that!" :teehee:

auburnchick
01-02-2007, 02:49 PM
Wow, Jeannette! I'm jealous!!!! :drool: You are way tooo lucky!!!!!!!

Cristy
01-02-2007, 02:55 PM
In the Atlanta area, where I live, we have several LYS. I used to attend one shop in particular where I loved the selection and the shop but found that the owner and manager had many "faces" and also so ridiculous policies about returns (my favorite type of needle can never be return--even later the same day--b/c it messes w/ her ability to keep an accurate inventory...). I have spent hundreds of dollars there and would have kept going until someone pointed out a new shop that is somewhat closer. I love the new shop although they do not carry all of my fav. yarns (apparently many yarn manufacturers will not allow you to carry their yarn if there are other stores w/i a certain radius already carrying it). I still make my purchases there b/c I like the staff much better (w/ the exception of one person who isn't awful--just isn't nearly as friendly as everyone else). I think it's awful when a store treats you w/ disrespect. You are the customer and they should do whatever it takes to make you happy if they expect you to remain loyal.

nonny2t
01-02-2007, 03:35 PM
I am amazed at how many "snotty" shops as people have called them there are. I don't frequent LYS because I have found what I wanted online or in stores. I guess the incident with Y********* soured me somewhat, but I am thinking about trying this shop out east of here. Of course, it is in the rich part of town, but I am all for giving it a try and not being judgmental or I would be as bad as the snotty shops, right?

I do agree with the one poster that some of the consumers need an attitude adjustment as well. Retail shops are there to serve you, but they aren't your slaves. The olde honey and vinegar adage still holds true.

Glad a lot of you ladies have found great places to go, get advice and buy what you need.

Faye

jess_hawk
01-02-2007, 03:39 PM
I have 2 LYS that I go to, one in my hometown and one where I go to school. The one by my school is the absolute best (though I think it helps that I know what I'm doing to a certain extent). The lady is very friendly and happy to help. She also does a good job of juggling multiple people at once, usually by getting everyone discussing what they're looking for together. IT's a very pleasant place to shop.
The one in my hometown is also good, but I always feel slightly ignored because there's usually a bunch of older ladies who hang around in there so the shop owner usually is discussing things with them. On the other hand, at least they aren't forcing expensive stuff on me; I've bought everything from really cheap acrylic to angora wool in there and they always ask what I'm making, but never make suggestions unless I ask for it.

blueeyes28
01-02-2007, 04:02 PM
I thought most knitters were friendly people but I guess not after hearing some of these stories I feel I should aknowledge my LYS for being super friendly and helpful I have one hundred dollars left from christmas and I can't wait to "give" them my money I am hoping to spend a couple of hours there at least!!

kevyoga1970
01-02-2007, 04:30 PM
I live in Memphis, and there are 3 stores "nearby" and the new one in town I have yet to visit. One in particular, Y*********, the first time I visited, there were 2 young women talking at the counter. I came in browsed, and they never acknowledged my existence. I left without buying anything.

Second time in that same store--I only went because they were having a huge sale. Practically ignored. When I did speak with one of the salespeople, she acted scared of me. I guess she's not used to men being in the store. Another male knitter I know was treated pretty poorly.

However, 2 other stores are out of this world. They know me by name, help me figure out patterns, and insist on dragging out anything I'm interested in knitting with, then patiently put it back. One of the stores has a youngish kinda "artsy" crowd where you can come knit, drink coffee, and cuss if you drop a stitch. The other is full of loud crazy ladies who always make me feel at home.

I always spend my money where I am treated well. If a week or two goes by without making a purchase, I drop in just to say Hi and buy a little notion or something.

If you have a good LYS, tell everyone, including the owners.

When somebody new to knitting asks where to go, send them to the best stores. You don't have to mention the crappy ones.

Kevin

brendajos
01-02-2007, 04:43 PM
Yeah I have to say that both of my stores that I frequent are awesome. The only complaint I have is one that I have made before, and can't really be considered a complaint. Joe at Personal Threads (www.personalthreads.com) can be TOO attentive. Especially if you are the only one in the store, or you grab his attention with a question. I have had him put more yarn in my hands than I can possibly want to carry AND I bought it all. After I left, I found myself wondering what just happened.

The ladies at String of Purls (www.stringofpurls.com) are a delight. They remember your name (most of them)...want to know what you are working on, let people bring in well behaved dogs and even have treats available for them, don't care if you are working on a project made from red heart in their store, and on and on. The store is bright and cheerful. And they are good about being available for help but not TOOO attentive! ;)

I still have a coupon I need to use there this month...but I have been trying to behave myself lately!...trying.

blueeyes28
01-02-2007, 04:48 PM
Oh I forgot to give thier name it's Korner Knitter's in Standish Maine.

Jessica
01-02-2007, 05:07 PM
I have the same problems around here, only the really good yarn shops around me are over an hours drive away. All the ones that are close to me, only 3, are so damn snobby I refuse to set foot in them. I've repeatedly gotten treated like crap there, so I dont go anymore. If I need yarn I either order on-line or I drive an hour to go to the nice ones.

I just dont understand the snobbiness, what is the point? Your there to spent money and support your buisness, dont you think they would be nice to you? :shrug:
I dont know how it is other places, but in Michigan, the economy is so bad (and by bad I mean :!!!: ing horrible!!), every mom and pop place is going out of buisness. So you think this would be an even more of a reason to be nice to someone who is going to spend money in your store. Nope they all say.... :!!!:

nonny2t
01-02-2007, 05:09 PM
I live in Memphis, and there are 3 stores "nearby" and the new one in town I have yet to visit. One in particular, Y*********, the first time I visited, there were 2 young women talking at the counter. I came in browsed, and they never acknowledged my existence. I left without buying anything.

Second time in that same store--I only went because they were having a huge sale. Practically ignored. When I did speak with one of the salespeople, she acted scared of me. I guess she's not used to men being in the store. Another male knitter I know was treated pretty poorly.

However, 2 other stores are out of this world. They know me by name, help me figure out patterns, and insist on dragging out anything I'm interested in knitting with, then patiently put it back. One of the stores has a youngish kinda "artsy" crowd where you can come knit, drink coffee, and cuss if you drop a stitch. The other is full of loud crazy ladies who always make me feel at home.

I always spend my money where I am treated well. If a week or two goes by without making a purchase, I drop in just to say Hi and buy a little notion or something.

If you have a good LYS, tell everyone, including the owners.

When somebody new to knitting asks where to go, send them to the best stores. You don't have to mention the crappy ones.

Kevin

We are obviously talking about the same store, Kevin. I wouldn't go back in there if they gave me a gift certificate! Have you ever gone to the one in Germantown called, Rainbow Yarn and Fiber? I have heard good things about it. The Yarn Studio is down on Cooper and I don't go down there very often because I don't know the area very well. I think there is also a shop in Memphis called Yarn to Go. I haven't been in any of these stores yet. The "Y" store has a bad review even on the Yellow Pages! Good to know there is another Memphian here on the site besides Quiara, whom I haven't seen post in awhile.

Faye

Webigail
01-02-2007, 06:31 PM
The day I went to take my knitting class, I was taken aback by the ambiance. I could tell that everyone knew each other, felt like I was intruding on a private party. However, the instructor and some of the other students made me feel very welcomed.

Ironically, when I returned to the same LYS, I felt like I was in a completely different place. The staff and patrons alike, glared at me as if I had a third eye. I decided to ignore the attitude and decided that since I was spending MY money, I wouldn't let anyone else make me feel like I didn't belong.

I ended up getting good advice, great service, but I think it's because I didn't allow the HS cheerleader attitude scare me off.

...dotty...
01-02-2007, 06:39 PM
Well...........I am VERY jealous of all of you who even HAVE a local yarn store !

But I have found the MOST wonderful yarn SELLERS right here as close as my computer ! Etsy.com has loads of yarn, and if you visit you must check out Spazspun and SpindleCatStudio--two separate shops. There are loads of others too, but these two are indicative of the friendliness you'll find there !

Not trying to advertise,..........just sharing my own experience, since I can't reach a LYS on my bicycle ! :muah:

cookworm
01-03-2007, 12:36 AM
cookworm, you can knit smaller --my default size (and has been for years) is 29/32 inch long needles

i can knit sleeve cuffs, and baby hats, and all sorts of stuff.

Its actually easier with the 32's than 29! (and easier still with a longer needle --and its called magic loop.

Wow--I didn't know you could knit something 16" diameter off of 24" needles--I figured if I wanted to do that, I'd have to go with a magic loop and a much longer needle! Well, maybe I shouldn't have been so hasty to judge, then. :oops:

With regard to snobbery at LYS, I think the key to running ANY type of retail business is to try to treat your customers like they were guests in your home as much as you can. Now, I worked retail myself, so I know not all customers are easygoing...some can be downright difficult and nasty, of course. But generally speaking, the customers are the reason that the owner has their store, or that the employees have a job. Without them, there is no salary/income. In a place like a knitting shop, you can have a more intimate setting than say a department store, so I think the hospitable treatment of customers is even more crucial, because the environment is smaller, and you get to greet return customers face to face more often. Someone I knew once worked at a fabric store, and part of their training is that they were taught to ask crafters/sewers what they were making with the fabric they were buying. I think that is a nice way to develop a repoire with customers. Those that work at crafting places generally share a passion for some type of similar craft, so it shouldn't be too much to ask or too hard. I'll be honest with you, when a salesclerk is nice to me and very helpful, sometimes, it's the only highlight of a bad day for me. And you better believe that when I go home, I telephone the manager to tell them that their salesclerk was not only helpful, but polite, friendly, and courteous, and that they went out of their way to extend great customer service. Bed, Bath & Beyond has consistently given me excellent customer service (at more than one location), and I've called managers to let them know their employees are great! One time I called Hobby Lobby to ask them if they had a yarn in stock, and not only did the lady look on the shelf for me, but she went into the back room to look, too. THAT is great customer service--completely exceeding what I had hoped for.

I would say that in this day and age of the internet, if I can't find what I want from the "nice" LYS, then I'll just order on line after I check it out at even the snooty LYS but then buy it on line (like lizzitude). Not patronizing local businesses with poor customer service sends the strongest message I think.

Mrs. Columbo
01-03-2007, 12:52 AM
Today I visited another yarn shop, maybe 30 minutes from me called Knit Cafe ... it has a five table cafe where they serve soup, coffee, muffins and ice cream .... I called beforehand to make sure they were open and the lady was just wonderful even on the phone so I felt the visit would be a pleasant experience .... I told her I was a beginner after making a size 58 sweater in 1982 and hadn't touched needles since after my mom tore it apart and made it right for me ... she said "pity I didn't know you then, you wouldn't have had to tear it apart!" .... I said I had a 17 year old daughter and she offered me her condolences ... :teehee: So off I went and she helped me with my pattern issue, gave me all kinds of help with yarns and needles .... she was just wonderful .... her 15 year old daughter was there, learning how to ring in sales .... she asked if my daughter would like to learn how to make preemie hats and she steered me in the direction of cotton yarn and said when we get to the top and need DPN, come back and she'll show me how to finish it ..... and they closed at five but I didn't leave till SIX!!!! I left happy and with a lighter wallet. :teehee:

When I finally got home DH said "how much wool do you need anyway?" to which I replied "enough to equal all your train cars in the back yard". :woot: To which he replied nothing ........ he was speechless.

Toby

mwedzi
01-03-2007, 02:14 AM
What terrible stories. I like to be left alone, so I guess I'm kinda oblivious of no one asking me what I want. I know, weird. So the only unpleasant lys experience I had was one where I heard the owner talking oh-so-non-discreetly in a negative way about crocheters. It really presses my buttons :teehee: with the snobbery some knitters have towards crocheters. And Debbie Stoller was there that day doing a book signing for her SnB Crochet book, too! Later in the day, she managed to tone down her previously blatant comments, but everytime she talked about crocheters or crochet, she had this exasperated and disgusted look on her face. I am a crocheter, I crochet, so she was talking about me and my work. I never went back.

My LYS, the closest to my home, is WONDERFUL! Their prices are competitive, even by internet standards, despite being in downtown Chicago where rent can't be *that* cheap. They have amazingly accesible hours, until 7 most nights, 9pm on Fridays when they have their open knit night, open every day of the week. They are just the best and I recommend them to everyone. C'mon Illinois folks, don't you all wanna see what it's like on the other side of town? We should meet here:
http://www.loopyyarns.com/

KnitClickChick
01-03-2007, 02:40 AM
Wow, I was not aware there was a knitting clique! I usually just go to Joann's or Wal Mart for whatever yarn is on sale, but there is a yarn store in the downtown area where I work that I like to go to when I have the extra $$$. I personally have never asked for advice or helpful hints, etc. but they always say hello when I walk in, and ask what I am planning on making during check out. They never push yarn on me, but instead will usually say how popular or nice a particular yarn is that I may be looking at / purchasing. There is usually at least one or two other people in the store at the same time, and I always hear knitting chit chat going on between customers and the clerks. I have never heard any of them be rude to customers, but always helpful and curteous. Wow, I will be on the look out for the Snob Squad if I ever go to a yarn store not in my area. That is a shame that customer service isn't available everywhere... seems to me they would want to be nice and helpful to someone who could potentially be putting money (no matter the amount!) in their pocket... wonder where I got that idea...sheesh!

melissa.atkins
01-03-2007, 03:28 AM
Those stores... it only reminds me of this one that I visited once just because I wanted to see what yarns they carried... I loved the store itself, the yarns and everything... however, this lady, I assume, the owner... asked me over 5 times if I needed help... can't I appreciate the yarn without being looked at?
I have never gone back to that store, which is sad... because I really liked the variety they have... :shrug:
I went back to Joann's and ordering online(Which I hate, cause I dont like paying shipping when I could get it sooner if I went there).

sewinhotmama23
01-03-2007, 05:35 AM
wow, Im dissapointed to hear these stories about snobby knit shops... I got that feeling @ local scrapbooking stores.. was one of the reason I stopped scrapbooking..

I guess Im blessed to have a AWESOME sewing/craft department @ my local walmart...The lady thats there most times is an AVID knitter for the past 30 years, and helps me when I ask..Other than that, glad I planned to shop online for my natural fibers anyway!!