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View Full Version : Horrible CS - sorry, no long story short!


Crycket
09-15-2008, 11:49 PM
Oh my Gord! If I didn't have enough stress in my life....

I went to the mall to go get a hair extension (not real hair and not the kind of extension that you need to glue to your head) There is a little booth there...I have gotten piece for Halloween at before...just one of those in the middle of the aisle type places...

First I had to wait over 15 mins for the woman to show up. When she showed up she looked like a bag lady. (hate to say it but her breath matched her appearence) - She didn't seem to understand what I wanted despite the fact that I was holding pieces in my hand and making hand gestures to the effect (She may not have had perfect english, but I was being very clear). I finally choose something, and in my memory she said $47. She then threw taxes in and it came to $67...thought it sounded a bit steep, but just thought fine...

I stepped half way down the mall (literally still in view) and decided perhaps I would wait...went back and asked to return it. She says "all sales final" I reply with "but I was just here, and you didn't say it was a final sale" She then proceeds to unbury a little black sign that read "All Sales Final"...when I say unbury, I mean the sign itself was not visible, let alone the words!

I got a little upset but kept my tongue and went home. I realized that the price didn't seem right with the taxes, so when I was greeted by my dad, launched into how unfair the whole thing seemed and he suggested I talk to mall management...

I whipped off back to the mall. I went to her and appologized for being emotional. I asked how much the item was. She said "you have the receipt, it was $67 (and change)." I said "no, I mean how much is the item?" she said "$59". I thought it was wrong but I didn't have a receipt (this store writes them out, and she did not do it- other than to give me the debit receipt from before) so I just went with it...but added that even $59 with 13% tax still did not add up to $67. She said "it is only a dollar or so, and last time I talked with you, two girls came and stole from me, $78 worth of merchandise, that comes out of my pocket."

I told her I was sorry for her loss, but I wanted a receipt. She went on to tell me I had a receipt, and I told her again, it was only a debit receipt, I wanted one with the break down. She tells me "You will have to wait while I put this stuff away, I can't afford to lose more stuff, go and come back in $15"

This got me going so I marched myself straight to Guest Services to ask who to talk to.

They were super nice. Two girls behind the counter and the mall security that just happened to be there chatting. I was a mess of frustraition tears, so I appologized for being so emotional and explained the above. They said there had been a change of management in that booth and that it had been complaints on it recently.

The girls handed me a kleenex, and had me fill out a report, while the security guy made notes and then offered to walk me to her to get my receipt appologizing to me that he can not get my money back or dispute price (which I admitted to him that any price dispute was my fault for not asking sooner for a receipt) and before I went the girls also handed me a meal voucher (good for 10 days and $10) and a $10 gift cert. That was all unexpected but very nice!

The security guy (who also was very handsome!) politely instructed her to provide me with a receipt, which she was clearly not happy about....(she explained to him that she had been robbed earlier and he replied that she should have called him at the time!) She proceeded to write out the date, item and the same price as the debit receipt.

He had to tell her 3 times that she was doing it wrong, that she needed to break down the tax.

In the end the receipt was still wrong, but he definatly got to see that I was being truthful. He said that the mall takes it very seriously and that I should be getting a call about my report tomorrow!

*sigh* man....it has gotten me so worked up....
I worked for 10 years in a LIVE theatre. Tix are "all sales final" but when I had ppl come back to me, even in the same day, I could usually rectify the situation. Given tix are not hygenically the same as underwear or hair products, seeing as I had not even left her sight, I don't see why she couldn't help me. I really think it is because she really just didn't know the job!

I don't like ratting anyone out...but here is the punchline...for all the fogginess earlier with the price, when I told a friend about it...she said she had a really nice girl a few weeks back and bought the same piece for approximatey $47....

scout52
09-16-2008, 12:01 AM
UNBELIEVABLE!!!!! At least the mall guest services were great!!

Hildegard_von_Knittin
09-16-2008, 12:54 AM
Was this a Soho kiosk?? I had problems with them too... I order online now, when I need to.

Crycket
09-16-2008, 01:35 AM
Nah...it is a booth called Tishas Craft something er other....

It left me furious...what bothers me most was the fact that this woman ripped me off...

She clearly didn`t like her job, had NO ppl skills....

Yeah...I am really happy about mall management...I will let you know if she actually calls....

tokmom
09-18-2008, 01:23 PM
I'm sorry. That's really crappy service. I hope the mall boots the kiosk to the curb.

Sunshine's Mom
09-18-2008, 01:29 PM
:hug:

Crycket
09-18-2008, 03:33 PM
I'm sorry. That's really crappy service. I hope the mall boots the kiosk to the curb.

Right now, I just want the mall to call....

I am pretty sure they ripped me off, and I don't want to take the piece to my hairdressers until the price can be resolved...

Unfortunatly time is of the essence...so I may just have to eat it...

But I did get two balls of wool and a big crunch sandwich out of the deal!

Thank goodness the gc the mall game me was good at the Michaels in said mall!

HollyP
09-20-2008, 09:45 AM
That's ridiculous! I'm glad you complained to the mall management! You said you used your debit card, can't you call the bank or the cc company. Most cards offer some sort of protection. I'm not sure if they can help but it probably wouldn't hurt to try.

Crycket
09-22-2008, 10:39 AM
In the end...I needed to get the piece to my hair dresser, so I figured it was about a $20 difference, and I got that much back from the mall...

I also chalked it up to a bit of my own error for not thinking about it more at the time of the purchase, alot of the grief could have been avoided.

Either way...It is a loss, but I don't need anymore frustraition...so it is a big learning experience, to which now leads me to keep a calculator in my purse!

The.Knitter
09-22-2008, 11:00 AM
Sorry you had so much hassle! You cell phone should have a calculator in it as well, I know mine does.

Crycket
09-22-2008, 04:20 PM
Yeah...it does...but it is so fiddely....either way...I gots me a calculator!

kellee0302
09-22-2008, 04:29 PM
In the end...I needed to get the piece to my hair dresser, so I figured it was about a $20 difference, and I got that much back from the mall...

I also chalked it up to a bit of my own error for not thinking about it more at the time of the purchase, alot of the grief could have been avoided.

Either way...It is a loss, but I don't need anymore frustraition...so it is a big learning experience, to which now leads me to keep a calculator in my purse!

Just curious but can't your hairdresser order the extension that you wanted? I have a full head of extension put in more than once, since my extension are reusable and my hairdresser ordered them directly from a company she uses, and the extensions are made from real hair. She can even order the bright colors, ie hot pink, blue, purple, etc.
Just a thought for next time if it's possible, it may be worth it to go thru the hair dresser.

Crycket
09-22-2008, 09:53 PM
My hairdressers are....well...they are two women that branched out on their own from another more faceless company (something like first choice haircutters, or magicuts) and decided to start their own business. It is just the two of them, and between them only have 3 mirrors and chairs. They haven't even been open 1 full year.

I love what they do with my hair. And they are super sweet. Every now and again they will pull out cookies or chocolate and treat everyone around.

I am not sure if they have the connections yet to start ordering extensions. But as it was, she didn't want the kind that you actually set, she wanted something you could pin in...she sent me out to find what I wanted. Which I think is reasonable.

I also sent the both of them to a live theatre production of Hairspray (they were free for me, I was working at the theatre at the time) and she has given me free cuts for the gesture...and she is doing alot of extras for me that she isn't charging me for...so in the end....I guess it works out....*smiles*