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GrumpyGramma 11-01-2012 02:36 PM

My experience with fabric.com
 
I thought others would like to know that this is a place where customers are treated well.

When I placed my order with fabric.com I ordered a set of Hiya Hiya tips and a cable. The tips were out of stock and they sent me a cable that I have no use for. I just called about returning it. They won't take it back but they are crediting my debit card for the price of the cable. The cost of the return is more than the price of the cable; I said I'd just put it in an envelope with a stamp but they still wouldn't take it back.

My original order was for over $40 which qualified for free shipping and a 10% discount. With the items that were out of stock (some clearanced sock yarn I really wanted and the Hiya Hiya tips) I ended up paying about $22 and they still gave me free shipping and the 10% discount.

Jan in CA 11-01-2012 02:40 PM

:?? So did you get anything?

GrumpyGramma 11-01-2012 02:50 PM

Quote:

Originally Posted by Jan in CA (Post 1359580)
:?? So did you get anything?

You mean from my original order? I got 2 balls of sock yarn (on clearance), one of those gadgets that goes on your finger to guide 2 strands of yarn, and some Clover double ended stitch holders. The gadgety things were so I'd get to $40. LOL The final tally will be about $17 or $18.

Woodi 11-25-2012 09:26 AM

Did you mean to say "where customers are NOT treated well"...? cuz you implied that they do treat customers well.

GrumpyGramma 11-25-2012 11:55 AM

Actually, Woodi, I thought I was treated well. I got the refund. I was disappointed that the needle tips were out of stock, but they could have taken the free shipping and discount off and they didn't. I'll eventually get around to getting tips for the cable. There was no hassle, no runaround.


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