There is a Yahoo users group called Incredible Sweater Machine. Mucho information there.
I used every curse word I knew, and then some, when I first got one. Now I use it mostly for the grunt work of st st. Since I knit for charity, the volume needs to be there. I can knit up a blanket in a day including the hand work on the trim. Can also do a whole bunch of baby caps at a time.
JoAnn's has no information available (got mine there, too) and the Bond site is not very helpful. The Yahoo group is full of information and very helpful people.
Let me know if I can help you in any way.