I would advise you to simply go there and announce that you are there for your records. You would be surprised how effective this is. Its the advice that I give to my clients when I have been stalled to the nth degree by a doctor's office. The last thing a doctor or his office manager wants is to have a waiting room full of people know the problems you've had in simply getting a copy of your records. BTW, I would recommend that you ask to see the doctor directly when you are there. If he or she isn't there, ask for the office manager.