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hmmm, I have never dyed yarn before...but I use to dye nylon string to make macrame belts back in the 70's.
If one of my customers told me her/his belt had lost all it's color, I would tell them to send it back to me and I would replace it with the same thing or send their money back.
I think the dyer should send you new yarn and a note of apology.
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my name on Ralvery is: knitnackpaddywak
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