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Old 05-16-2008, 08:27 AM   #7
hartleystudio
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Join Date: Mar 2008
Location: The banks of the Mississippi, IL
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I'm so sorry that you had that happen to you!!! I make a jewelry line and I got a bad chunk of solder a while back and these necklaces I make all fell apart!!! People had paid over $1000 for these pieces and they were so upset and I felt miserable!!! It just makes you wonder if everything you have made in the past will come back to bite you!!! I feel your pain!

I was able to take the bad necklaces back and replace them with new ones and I added to them so they were nicer and I wrote a note saying how sorry I was. Obviously, you didn't do this on purpose!! I like the idea about re-dying the sweater. If that isn't possible maybe you should ask if the customer can wait to get new yarn from YOU until you figure out what went wrong.

I hope it all gets resolved!!
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