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Old 05-16-2008, 01:08 PM   #11
Turning the Heel
Join Date: Nov 2006
Location: Washington
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I have to say if I were to buy a hand dyed yarn I would assume that it would change color a bit when washed. I would be really interested in seeing the finished project to see just how faded it was. I would really assume that some small degree of fading would be expected. (I am going by the tye die shirts we just did in my DDs preschool. They were still vibrant but obviously not quite as vibrant as before they were washed) I think you are getting good advice about expressing your apology and honestly stating you don't know what happened. If I were the customer I guess the most I would expect would be my $ back, I wouldn't expect any other compensation or anything.
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