I guess I didn't see the first message till a few days later then. Don't know how I missed it.
Some people simply don't know how to run a business and then there are those that shouldn't be. I've been very lucky. Since you were very unhappy I doubt you were the only one. Maybe they'll realize that they are losing money that way not only from the class, but from yarn sales. That's no way to run a business for sure.
Anything we can do to help you let us know. There are lots of videos on the internet as well as here. I've been knitting for several years so I can usually find one for you.
I live in south Orange County so yes, it's a long way from the bay area.