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Old 11-10-2011, 08:02 PM   #1
GrumpyGramma
Grafting the Toe
 
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Customer service, it's for real!

In September I got my Denise needles and have been using them a lot. I like them. Then the extenders that connect the cables to lengthen them started separating and what a mess that can make. Thinking (censored)... I emailed the company today and guess what. Minutes later I got an email saying they'll send me new ones, no charge. I'm impressed. Things can go wrong sometimes and that's just the way it is, but to have the company replace them at no charge and respond so quickly, I think that's great.

Anyone else have something like this happen? Or customer disservice you'd like to complain about?
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Happiness is catching that dropped stitch while it's still fixable..

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