Thread: KnitPick Order
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Old 09-18-2012, 02:11 AM   #5
Christinechrstms1
Knitting the Flap
 
Join Date: Apr 2012
Location: near Niagara Falls Canada
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call Knit Picks directly, they will send you a pair of the one that broke, meaning you broke one but will receive 2 as they only come in pairs. If it is just the tip then it was likely a weakness. Knit Pick's backs their products for life as long as you bought it or received it as a gift and can relate to them who bought it. They have the best customer service I have seen yet. I had a size 6 needle with a poor wood/medal join that snagged the wool and a pair was sent out immediately. Also a cable broke and the same thing, they sent out a new one. I offered to send both defective items but they said "no need". They likely have my business for life.
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