Actually, Woodi, I thought I was treated well. I got the refund. I was disappointed that the needle tips were out of stock, but they could have taken the free shipping and discount off and they didn't. I'll eventually get around to getting tips for the cable. There was no hassle, no runaround.
Cheating is an option. . . . Cheaters never win and winners never cheat, but smart knitters who want to retain an iota of sanity do, cheerfully. ~~Kory Stamper