Jan, get a bigger hammer.
When I was at my sister's while her son was in the hospital for surgery, she got a DVD stuck in the DVD player and we ended up taking to cover off to retrieve the danged disk. No hammer needed, just a screwdriver.
Back in the olden days when virtually speaking computers were barely past prehistoric, Campaqs were the ones we were always sending for someone to fix in the state offices I worked in. So far my Dell is doing great and since I didn't have to buy it, it was a real bargain!