That's what I thought too, Jan, when I finally thought about it. I'm another who prefers avoiding the phone calls. I talked to a real live person who was so nice it reminded me that not all companies are like the phone and cable companies (in their customer dis-service centers).
Cheating is an option. . . . Cheaters never win and winners never cheat, but smart knitters who want to retain an iota of sanity do, cheerfully. ~~Kory Stamper