View Single Post
Old 12-01-2013, 01:14 AM   #10
GrumpyGramma
2nd Sock, I Rock
 
GrumpyGramma's Avatar
 
Join Date: Jul 2011
Posts: 9,664
Thanks: 2,338
Thanked 3,622 Times in 3,077 Posts
I'm curious. When I buy needles from Knit Picks or WEBS directly, if there is a problem they will send out replacement pieces with no problem, any questions they ask are after the replacement has already been ordered and I assume they want to know what the problem was for their records. I ordered my Nova set through KH and if I had a problem I know that Amy and Sheldon would help out. I don't know that on my Nova set I'd go directly to WEBS. What would you do if there were a problem? How are things like this handled when you buy through Amazon?
__________________
~ GG

Cheating is an option. . . . Cheaters never win and winners never cheat, but smart knitters who want to retain an iota of sanity do, cheerfully. ~~Kory Stamper
GrumpyGramma is offline   Reply With Quote