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Old 01-16-2005, 09:42 PM   #3
beldaraan
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Ok, back with a few suggestions:

Here's a little explanation of what is probably happening. When you load a video it needs to buffer itself. The buffer collects and holds the video data so that others can view it. The default setting in Windows Media Player (WMP) will allow you to watch the video while it is still buffering. Sometimes the video will catch up to the buffer. When this happens that meas that WMP hasn't finished collecting the data from your website while someone is trying to watch it, so it will either stop or sometimes get a "lag" to it (re-buffering - meaning WMP kind of stalls on the last frames until more data gets there).

Part of this problem could be on your end and part of it could be on the default settings in WMP on our end.

One issue could be network congestion. This means that there is not enough bandwidth to stream your videos. If your bandwidth is slow, then that could be the issue. On the other hand, if our bandwidth is slow through our internet service provider (ISP) then it is our problem and we have to make changes in WMP settings.

There are 2 different settings in WMP that we can change. The first one is to change the buffer size. Changing the buffer size means that it will buffer for a certain amount of time before playing the video. The other setting is to change the connection speed from the default to a lower one than what you're using.

Ok, so how the heck does one change these settings?! Here we go...

1) Change User Default Buffering (UDP)

--Open WMP in full window mode instead of compact mode.
--Right click on the top "bar" of the player to get a menu.
--Click Tools-->Options-->Performance
--Under Network Buffering click on Buffer and type in 30 (this means it will buffer for 30 seconds before starting the video clip.) You could try 10 or 20 seconds to see if this works.
--Click Apply and then OK
--Close WMP and then re-open it and watch your video

2) Change Connection Speed

--Open WMP in full window mode instead of compact mode.
--Right click on the top "bar" of the player to get a menu.
--Click Tools-->Options-->Performance
--Under Connection Speed, click the button beside "My connection speed is"
--Click the speed that is one or two speeds lower than what you are currently using.
--Click Apply and then OK
--Close WMP and then re-open it and watch your video

So, that's it. I hope this wasn't information overload. Amy, maybe you can just put on a recommendation to change these settings. As I suggested in my previous post, I think it happens with the larger video files. If you're using high quality, that might be part of the problem.
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