Don't waste your time with the "BBB", they can't do anything. I advise my friends to check out the ripoffreport.com , there you can learn the dirty little secrets about the "BBB". Do I sound a wee bit bitter, you'd better believe it! The BBB has done nothing to help me with past complaints, and also gave me bad information about a company I was inquiring about once.
If you want to get something done got to your AG's office, or spend the $'s and hire a good lawyer. Which ever way you decide to go, don't let this company get away with this bs.