The first time I sent them a question, they responded promptly and very thoroughly. But any time afterwards that I've sent them questions or anything, they haven't responded. I hope your luck is better than mine, and if you need help with a pattern and you don't get any response, you know you can always post it here and somebody will help.
I'm "the mean twin".
I love to knit shawls...after all, a girl can't have too many shawls!