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Old 03-18-2008, 02:51 PM   #1
bailsmom
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UPDATE!! Pg. 2 Anyone in the Medical Field?
I need your help. It involves my medical records. I'm seeing a new Reproductive Endocrinologist a week from today, on the 25th and they needed my records 2 weeks prior to my appt. I sent all the paperwork to my current doctors offices 3 weeks ago requesting my records be transferred to the new doctor.

The new doctor needs a copy of my HSG films. Hysterosalpingogram - to see if my tubes were blocked. Apparently the written reports won't do, they want to see the pictures/films themselves. Which is fine with me, 2 sets of eyes are better than 1.

Well, I've had 2 HSG's done in the last 2 years and apparently the second one I had done during my surgery and they didn't record them on film, which I find completely insane and the first doctor, my GYN, well her nurse is quite the bitch and I called last Thursday, the 13th, to see if they sent them and they hadn't and she said she'd get them to the new doctor. I called today and they still haven't gotten them and then I called my GYN's office and the stupid nurse tells me that they are waiting for the doctor to come to that office (she goes to 5 different offices every week) so the nurse can ask the doctor if it's okay to send the pictures to the new doctor!!!!

Aren't they MY PICTURES???? All they are doing is sitting in a file in a drawer doing nothing. My new doctor needed them a week ago and I have to wait until thursday and then what?? How long will it take for me to get them?? My appt is Tuesday!!


I'm very upset right now because they are making me more stressed than I need right now. This appt is extremely important to me and my husband and I need some help. Why do they have to make this so difficult??

Any advice?? I need some help desperately. If I sound psychotic please forgive me, but we've been dealing with the fact that I may never have children so if anyone can sympathize, without telling me to relax, because there is no point in that, I would really appreciate it.
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Old 03-18-2008, 03:02 PM   #2
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I had some what of the same thing happen with my results. I simply went to the office and told them I need the results and I would hand deliver them myself! They did release the films to me to take with me to the new Doctor's office, but I think they had to send them back to the original Doctor. I really don't know if that would work, but it is worth a try. I would also mention to the nurse that stress in your situation is not the best. I'm not quite sure what situation that is, but I went through a bunch of hoops to have my second child, I finally used the ovulation perdictor kit and my miracle happened. Good luck to you and may you be blessed with a child, my prayers are with you.
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Old 03-18-2008, 03:06 PM   #3
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By law they cannot keep your records ( I worked in dentistry for years). They have a right to charge you for duplicate fees, mailing, etc. but they cannot deny you a request for transfer. I don't think you can even hold records for people who haven't paid their bills. http://usgovinfo.about.com/library/weekly/aa122200a.htm
If at all possible, go down there directly and pick up your records. If not, talk to the admin person in the office and tell them you want your records sent immediately. I'm assuming the nurse has no idea and is afraid to do something that might get her in trouble. The receptionist or admin should know your rights as a patient. Good luck with everything.
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Old 03-18-2008, 03:20 PM   #4
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I was in nursing for 30+ years. As SW wrote, they cannot keep your records. Not even for the doctor to 'say it's OK' to send them.

We went through the first seven years of our marriage trying to conceive, so I'd never tell you to relax. But, as the very proud mother of one wonderful son, I can tell you that even if all of what medicine tries to do fails, you can still become a mom. It just takes more time for some of us.
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Old 03-18-2008, 03:51 PM   #5
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Oh yeah, I forgot the sympathy part.
I'm walking, talking proof positive that anything can happen. My mom had a fallopian tube on one side taken out and an ovary on another side taken out when she was 19. My parents married when they were 19 and she was told she would never have children because it was impossible for an egg from one ovary to jump to a tube to the other side (this was 40 years ago). Well, guess what, I did and so did my brother!
Here's hoping you have a creative surprise too! I'll be keeping positive thoughts for ya'!
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Old 03-18-2008, 04:06 PM   #6
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I'm so sorry to hear that you are having to go through this extra hassle at such a time. This is one of those times when you have to put your foot down and let them know you know the law. If you have to go there in person, I would do it. I hope this gets straightened out for you soon and good luck with all of this...
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Old 03-18-2008, 04:49 PM   #7
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I had to get my breast films once myself and take them to the doctor. You shouldn't HAVE to do that, but it might be an option.

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Old 03-18-2008, 03:10 PM   #8
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That stinks. Doctor's offices usually hate having to send out records, for whatever the reason. The doctors and their staff are supposed to be on the patient's side, but so many times it turns into an adversarial situation. I really hate that you're dealing with it.

If I were in your shoes, I'd call back and say that I will be there at something o'clock and to please have my entire file ready to be picked up. Then I'd do it. And if the records weren't ready, I'd stand there and make a scene until they got them ready.

I've done that. It worked for me.

I'm a little crazy, though, so you might not want to take advice from me.

Hope you can work something out. Stick to your guns and don't let Nurse Nasty push you around.
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