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Old 05-15-2008, 09:03 PM   #1
cristeen
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If this happened to you...
what would you want to have happen?

You knit up a garment with a hand dyed yarn. When you wash said garment, the dye releases leaving you with a "bleached out" garment instead of the bright colors you picked.

What do you want the response from the dyer to be?
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Old 05-15-2008, 09:29 PM   #2
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hmmm, I have never dyed yarn before...but I use to dye nylon string to make macrame belts back in the 70's.
If one of my customers told me her/his belt had lost all it's color, I would tell them to send it back to me and I would replace it with the same thing or send their money back.
I think the dyer should send you new yarn and a note of apology.
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Old 05-15-2008, 10:01 PM   #3
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Actually, I am the dyer. And the problem with sending out new yarn is that I don't know *why* the dye released, and I don't want to send out a skein that's going to do the same thing.

So should I offer to buy her a new skein of someone else's yarn? I am trying to figure out why the dye released, but until I do, I can't promise it won't happen again...
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Old 05-15-2008, 10:50 PM   #4
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Perhaps you should consult with the dye manufacturer.
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Old 05-15-2008, 11:44 PM   #5
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no, I don't think you should offer someone else's yarn, because if there is a problem with THAT, then you are really in a pickle.
Can you just ask him/her what they would like you to do?
Or, I guess I would ask if they minded if you tried to find the cause and try again.
Hopefully, they are nice and don't give you a hard time about what seems like a very honest mistake.

Or, maybe offer to give thier money back plus $10.00 so they can order yarn somewhere else and they won't have to pay shipping (sort of little compensation for their inconvience?)

Good Luck and let us know what happens!
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Old 05-16-2008, 07:36 AM   #6
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dye gone
How about you ask them to return the yarn and try dying it again after consulting the dye manufacturer. I've died clothes maybe you can dye a finish knitted object.
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Old 05-16-2008, 08:27 AM   #7
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I'm so sorry that you had that happen to you!!! I make a jewelry line and I got a bad chunk of solder a while back and these necklaces I make all fell apart!!! People had paid over $1000 for these pieces and they were so upset and I felt miserable!!! It just makes you wonder if everything you have made in the past will come back to bite you!!! I feel your pain!

I was able to take the bad necklaces back and replace them with new ones and I added to them so they were nicer and I wrote a note saying how sorry I was. Obviously, you didn't do this on purpose!! I like the idea about re-dying the sweater. If that isn't possible maybe you should ask if the customer can wait to get new yarn from YOU until you figure out what went wrong.

I hope it all gets resolved!!
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