Reply
 
Thread Tools Display Modes
Old 04-09-2010, 03:11 PM   #1
JLonier
1st Leg of the Journey
 
JLonier's Avatar
 
Join Date: Oct 2008
Location: San Antonio, TX
Posts: 110
Thanks: 64
Thanked 24 Times in 22 Posts
Hiya Hiya needles
Just wanted to share my recent experience with Hiya Hiya needles.

I wish I'd never bought them. I love that they turn at the join so they don't get all twisted up as you knit; however, because they don't have way to tighten them like my knitpick nickel plated (just ordered the harmony needles for mother's day for myself) needles do I've had them come unscrewed with every single project I've used them for.

The customer service also isn't as good as knipicks. The long cables broke on the very first project I used the Hiya's Hiya's for and the company refused to replace it unless I sent it back first. Not a big deal really except when I had the same thing happen with my knitpicks cable they replaced it no questions asked. I also once had a defective needle sent to me (the part where it screws in to the cable didn't exist ie there was no hole to screw the cable into) and it was also replaced no questions asked. Just a small thing that will keep me using knitpicks and not recommending Hiya Hiya.
JLonier is offline   Reply With Quote
The Following User Says Thank You to JLonier For This Useful Post:
Jan in CA (04-09-2010)
Old 04-12-2010, 02:28 PM   #2
roseybee
1st Leg of the Journey
 
roseybee's Avatar
 
Join Date: Feb 2007
Location: Upstate NY
Posts: 142
Thanks: 1
Thanked 21 Times in 19 Posts
I've never even heard of Hiya Hiya needles.

I have the KP options, and some of my cables have popped out of the silver eands (from when I used to knit too tightly). Would they replace them after three months, do you think?
__________________
Carrie
DH Bryan
DS Carter (11), DS Myles (9), DD Merlyn (7), DD Berkleigh (6)

OTN:
Wonderful Wallaby for Linus' 1st birthday (9/16)

Birchbark shawl (my own design) for my mom's 60th birthday (9/15)
At least one ever-present felted bag
roseybee is offline   Reply With Quote
Old 04-12-2010, 04:49 PM   #3
RuthieinMaryland
Turning the Heel
 
Join Date: Jul 2008
Location: I live on the Eastern Shore of Maryland - GREAT steamed crab country! :o)
Posts: 624
Thanks: 1,420
Thanked 468 Times in 234 Posts
Knit Picks Options...
Originally Posted by roseybee View Post
I've never even heard of Hiya Hiya needles.

I have the KP options, and some of my cables have popped out of the silver eands (from when I used to knit too tightly). Would they replace them after three months, do you think?
Hi!

Knit Picks has, hands down, the BEST customer service of any company I've ever seen. When I bought my nickel plated set I bought the extra cables in 40", 47" and 60". It was nearly a year later when I had some difficulty with some of the longer cables and one of the shorter ones.

I called Knit Picks and within a few days had new cables in my hands. They are wonderful and I'd go to them first for anything I wanted to buy. I've also used quite a few of their yarns, always with great success, especially the Gloss for socks! Just fabulous.

Happy knittng,
Ruthie
__________________
In progress - designing, knitting and writing a knitting book, "Design Your Own Gourmet Kitchen Cloths and Accessories".
RuthieinMaryland is offline   Reply With Quote
Old 04-12-2010, 11:04 PM   #4
Jan in CA
Moderator
Mod Squad
 
Jan in CA's Avatar
 
Join Date: Oct 2005
Location: Southern CA
Posts: 36,958
Thanks: 1,632
Thanked 8,641 Times in 7,043 Posts
Originally Posted by roseybee View Post
I've never even heard of Hiya Hiya needles.

I have the KP options, and some of my cables have popped out of the silver eands (from when I used to knit too tightly). Would they replace them after three months, do you think?
Yes. It's always best to notify them right away if you can though.
__________________
Jan

When asking questions ALWAYS post the name and a link for the pattern if you have it.

NEW! KH knitting video archive
~HOW TO POST A PHOTO~

Jan in CA is offline   Reply With Quote
Old 04-16-2010, 03:15 PM   #5
nefferbea
Ribbing the Cuff
 
Join Date: May 2006
Location: Northern California
Posts: 44
Thanks: 1
Thanked 9 Times in 9 Posts
I'm so glad that I read this thread! I have been debating ordering the Hiya Hiya interchangeables because I love their circulars. I already have the KP options, harmonies and the new acrylic interchangeable sets, so I needed another set like a hole in the head! Guess that I'll keep my money.
nefferbea is offline   Reply With Quote
Old 04-16-2010, 05:21 PM   #6
JLonier
1st Leg of the Journey
 
JLonier's Avatar
 
Join Date: Oct 2008
Location: San Antonio, TX
Posts: 110
Thanks: 64
Thanked 24 Times in 22 Posts
Well, my harmonies had a defective needle (wouldn't tighten on the cord just kept turning and turning) and it's already been replaced! They insisted on replacing the defective cord I have as well, without it being returned, but I had already sent it back so I don't know what size it was.

I worked in customer service for 15 years or so (till we started a family, I've been an at home Mom for 13 years now) so when I come across people that know how important it is I really, really appreciate it. Especially in a world that seems to have forgotten what good customer service really is. Think I'm going to send them a very appreciative e-mail.
__________________
"Evil genius is still genius" Metrica NPC GW2
Hamswan Extraordinaire
"That's not failure it's redefined objectives!" The Penguins of Madagascar
JLonier is offline   Reply With Quote
Old 04-17-2010, 02:43 PM   #7
N0obKnitter
Working the Gusset
 
N0obKnitter's Avatar
 
Join Date: Feb 2010
Location: Colorado, USA
Posts: 1,123
Thanks: 1,114
Thanked 141 Times in 124 Posts
The thing I find worrisome is that people need to call KP so often about defective/whack product...umm...are their products cheap/break easily etc?

I'm getting my KP options in a week and a half, and I worry...
__________________
[Spock]I have always been, and always shall be, your friend.[/Spock]
""
N0obKnitter is offline   Reply With Quote
Old 04-12-2010, 02:44 PM   #8
newwooley
1st Leg of the Journey
 
newwooley's Avatar
 
Join Date: Jan 2007
Location: USA
Posts: 120
Thanks: 2
Thanked 27 Times in 26 Posts
I have the interchangable set of HH. I had problems from the manufacturer with the 16 and 24" cables coming unscrewed. I sent them back to the store where I purchased them and waited for 2 weeks to get the new ones. The 24" is okay. The 16 inch continues to come unscrewed. I'm not pleased with them at all.

Knitpicks, on the other hand, has the best customer service on the planet, IMHO.

I share your frustration.
newwooley is offline   Reply With Quote
Old 04-12-2010, 03:01 PM   #9
JLonier
1st Leg of the Journey
 
JLonier's Avatar
 
Join Date: Oct 2008
Location: San Antonio, TX
Posts: 110
Thanks: 64
Thanked 24 Times in 22 Posts
I'm willing to bet they would. E-mail 'em and ask. That's all I've ever done and they always immediately sent replacements.

I sent the broken Hiya Hiya cables back months ago and still have not had them replaced. Considering how much those stupid needles cost you'd think they'd be a bit more responsive. They took forever to ship the needles when I first ordered them too. Should have been my first clue.

On the other hand I ordered the harmony needles last week and they arrived today. Gorgeous, gorgeous set a bit less slick than the nickel plated ones which is nice when you're working with slippery yarn. One of my many ongoing projects is a kimono I'm knitting for myself (first time I've made something that wasn't for a friend/relative/charity) out of a partially silk yarn. It works up very fast on the nickel needles, but they're a bit too slick. Too many frogged rows put the project on hold. I can't wait to try it again with the harmony's.
JLonier is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Hiya, i'm new to knitting kezzles22 General Knitting 12 07-25-2010 06:03 PM
Hiya Hiya 9" circular needle? catwitch General Knitting 8 02-03-2010 11:20 AM
Hiya Hiya needles pbs General Knitting 5 08-26-2009 03:31 PM
Anyone use Hiya Hiya knitting needles? knittingmama06 General Knitting 5 05-11-2008 07:16 AM
Hiya Hiya's anyone? Kaylee Chenille General Knitting 2 09-21-2007 12:12 PM

All times are GMT -4. The time now is 03:33 AM.