The update on this saga is that my friend does not like the adjustments that have been made to her jacket - and I can't say I blame her. The collar has been knit in cream, where the border is white, and the cuffs are far too tight now. I have brought the jacket to my lys where the ladies told me that the yarn used has since been discontinued and that the jacket should be reworked in a similar chunky yarn. They have a lady who knits for them but would need to ask her if she could take on this project. The owner of the store was heading off on holiday for 3 weeks but said to contact her after that about it. I think if the knitter she has mentioned can't/won't do it, I'll undo the extra collar and cuffs and offer the jacket to the charity shop where I volunteer once a week.
I would love to take on the challenge of this project, but not for someone else - it would take me far too long.