Usually the automated systems will send you to a real person if you just say clearly "I want to talk to a person". :D And some of them have the "0" button send you to an operator. On occasion, I would actually prefer the automated system: such as scheduling doctor's appointments for something embarrassing!
Thanks so much for talking about what to do when you have knots in the ball... I was just searching for pulling from the center or outside
and I love the way this thread changed course.