Originally Posted by N0obKnitter
If I bought cubics from you guys, and they broke during normal use or I had a wonky cable, would I have to send the needle or cable (s) to you at my expense etc? Just wondering...that's part of my concern: if I have a problem. ..knitter's pride think doesn't roll like KnitPicks when it comes to problems.
I mean heck, knitpicks is replacing my ball winder that I bought *ages* ago (it doesn't stay attached to tables etc.)
For the people who receive a broken product, or discover an issue within the first 30 days or so, we're more than happy to right it for them and send a replacement piece ASAP. No need to send back the broken parts.
I'll have to check with our wholesaler (we don't deal with anyone at Knitter's Pride directly) and find out about the longer term warranty policy and procedure. I don't think Knitter's Pride handles it, rather the shop where you purchased them from would handle it. Currently we are not stocking parts (except for some cubics and dreamz sizes). But we can always order them.
One thing that is important to us and we're committed to is good customer service. It's a real distinguishing feature among businesses these days. So if you bought a kit from us and there were problems or you lost a needle, we'd certainly help you get back to knitting again. If the problem was fell within the warranty, there wouldn't be a cost. Not sure if you'd have to send back the broken part for warranty coverage. Hopefully not. But I need to check with our wholesaler.
Hope this is useful.