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Old 05-04-2005, 05:15 PM   #1
MaggieL
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The Knitting Garden
Has anyone ordered from The Knitting Garden? I ordered from them last week and have been trying to get in touch with them this week with no success. I've tried to call and email. No response. :?eyebrow: My package also has not arrived - although, it is a little soon.
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Old 05-04-2005, 05:27 PM   #2
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Re: The Knitting Garden
Originally Posted by MaggieL
Has anyone ordered from The Knitting Garden? I ordered from them last week and have been trying to get in touch with them this week with no success. I've tried to call and email. No response. :?eyebrow: My package also has not arrived - although, it is a little soon.
I haven't ordered from them. When did you place the order? Did they BILL YOU yet?? Did they at least provide order confirmation? A tracking number? This is quite disturbing; I'd be pitching a 6!t<h-fit if it were me and they already took my money.

If they already took your money, they NEED to be available!! Assuming that they did bill you already, try calling your bank (or credit card co.) to inquire about the transaction. Just simply tell your bank that there's a transaction on your account and you've been attempting to contact the vendor about said transaction to no avail. Sometimes businesses provide a different telephone number on the banking transaction report than on their websites. Maybe that number could get you in touch with a live person at Knitting Garden.

Hope that gives you some ideas ... :thinking:
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Old 05-04-2005, 05:30 PM   #3
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Thanks! I'm sure everything will be fine ***Maggie walking around with rose colored glasses on***, but I'm going to go ahead and call the bank.

Thanks again!!!
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Old 05-04-2005, 05:32 PM   #4
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Originally Posted by MaggieL
Thanks! I'm sure everything will be fine ***Maggie walking around with rose colored glasses on***, but I'm going to go ahead and call the bank.

Thanks again!!!
Express your AuthoritAY!!
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Old 05-04-2005, 06:34 PM   #5
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I recently ordered from them and had a simlar delay; she explained that they just closed their retail store which is why things are moving a little more slowly. So hold tight!
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Old 05-04-2005, 09:33 PM   #6
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That's so weird. I ordered from them a while back and I thought they were so sweet and fast! Elizabeth always got back to me promptly. I have a feeling mascarasnake is right - it's just a temporary delay.

Carol
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Old 05-04-2005, 09:50 PM   #7
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I did call the bank and they haven't charged my account. Who knows what's happening. They may in the middle of something and haven't had time to email. :D
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Old 05-11-2005, 06:04 PM   #8
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I heard from Elizabeth today via email. Yeah
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Old 05-11-2005, 06:57 PM   #9
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Finally - hope it was good news (I assume it was by the clapping smilie)
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Old 05-11-2005, 07:43 PM   #10
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Yes, the yarn was out-of-stock and is supposed to be in next week. :D
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