Picture me INFURIATED
Long post, too.
So, as most of you wonderful KH friends know, tomorrow I'm graduating with my master's degree. Even though I am, of course, gorgeous, I thought today might be a good idea to go in for a trim, just so I looked neat tomorrow for the occasion.
Through circumstances beyond my control, I was held up after school and had to cancel with my regular stylist, who I adore. After the situatioon was handled (let's call that "asinine parent has inapproprite response to stimulis")
, I decided I still wanted a trim, and went to Great Clips in town. I'd been there before for some quick fixes, and thought the people were nice and service okay... but not up to par with my usual salon for most larger hair operations.
I got right in, and the women asked if I was getting a trim, so I said "yes, just a bit off... I don't like my back hair so long, and I'd like if off my neck." She then she preceeds to squirt my hair with a water bottle. At this point I'm thinking "uhh, isn't a wash included in a hair cut?" but thought that since I didn't tell the host guy who took my name I wanted a shampoo also, I wasn't getting one. Then I noticed that the water smelled "funky" (to me, but I am sensitive to that stuff),so I asked the hairdresser if I could get it washed too. She wasn't what I would call a "peppy" person, but I don't expect people to be happy all the time, so I ignored it... anyway, she said "Well, whatever you want to do, it doesn't make a difference to me" and I said "well, the water smells a little strange to me, and I just thought a shampoo would be included, anyway." She said, no it wasn't included, but she could wash it.
So i expected a nice relaxing shampoo... what I got was freezing cold water and a 10 second "scrub" on my scalp. In lieu of recent "parent having inapproprite response" events, I reminded myself that she probablly isn't meaning to seem nasty , or in a hurry, and I'm not the center of her world, and etc. So after the less than satisfactory wash, we go back to the chair, and she says "So whatare we doing again"... and I said "Well, just a trim, but could you part my hair on the right since instead of the left? That's how I usually do it." Apparently this was an unreasonable request, and I got alook in the mirror, which I ignored, but didn't forget.
So here's what I said, now for the second time " It's too long in the back, so I want it off my neck. Then, I want the rest trimmed so it is proportionally shorter all the way around. It's in long layers now, I like the look and I like the style; I just want it off my neck." Well. We went around and around and around with just WTF that actually meant... asked if i wanted a bob, do I want it short in the back and angled long in front, do i want it all one legnth... and I'm like "No, I just want it TRIMMED SHORTER in the back so it's off of my neck, and then I want the side TRIMMED so they are equally shorter than the back as they are now"... She says "I'm sorry, I'm just confused" and it was very plain that i was pissing her off.
I said "How long are the sides now?" and she takes a few strands, holds them out, and says "ABout this long" and looks at me like "don't you know how long your own hair is you dumbass"... so I said "Okay. How long is it in comparison to the back?" and she said "well, there's really close to being the same" Finally, i was tired of arguing with her and I said "I'm sorry, I just don't know how to communicate to you whatit is I want. Just take a half in off all the way around, that will be fine" So she says "good" and reaches for the scissors... THEN I thought "no, carolyn, you're paying for a SERVICE, and if you're not getting what you want, don't get it!"
So I said "you know, never mind., I'm just not comfortable having you cut my hair, and I think I should leave" so she says "fine" and rips the cape off me. "I guess I could towell some of the moisture out of your hair..." and I looked right at her and said "No, I think I just need to leave." As I bent down to get my purse and my glasses, she gives me the i can be a bitch too look, and says "DON'T forget your glasses" in a sweet sing-song type voice.. so I gave her my nastiest smile and said "Oh I won't. And don't you forget that customers are what makes a business successful." THEN i did something totally passive aggressive, which I shouln't have done but it felt good anyway: I squeezed the water from my hair directly onto her chair.
As I was walking out the door, the guy who took my name comes Up behind me "Ma'am? Ma'am?' "Yes?" "Is there a problem?" well yes you moron there's a problem... "Well, the problem is that I just can't seem to communicate what it is that I want, so I think I'm just going to go to my regular stylist." I was trying to take ownership of the situation, because that's what professionals do, AND not make a scene. He said "well, we can set you up here with someone else" and I said "No, I really just prefer to go elsewhere." and left.
i was so angry when I got in the car that I started to cry, which is not usual. I went to my regular stylist dripping wet and she listed calmly to the story, said she was sorry that some stylists don't think about the customers, but she understood and could do it, but not until a time 2 hours later. There were swamped and someone called off, and she said she was sorry, etc etc etc... So I just said that's okay, thanks for listening, I just wish I could have made my appointment with you, thanks anyway, and left.
SO I went back to school, got the phone number for great clips; I wanted to call and find out the name of the hairdresser there so I could write a letter to the manager, the district people, and other higher ups expressing my dissatisfaction. I called and said "Yes, my name is Carolyn, I was in there about 30 minutes ago, and I just wanted to know the name of the stylist who was trying to help me" and the guy who answered said "Well can you tell me what the problem was?" I asked him his name, (dave) and said "Dave, are you the manager?" and he said "No" so I said "Well, how are you going to be able to fix my problem? I already told you the problem when I was there before," and he said "yes, I understand, and I told you I could have set you up with another stylist here." (now i'm getting angry at him, because he's arguing with me) "Well, I told you after that that I didn't want another stylist, and if that's your current soultion, you're not helping me any. I really just would like to know her name" and I hear in the backgound "do you believe this? it's that woman again!" So dave says "Jennifer" so I said "Thank you..." and he interrupts, saying in what i thought was a nasty tone "And, uhh, you got a shampoo, that you , uhh, didn't pay for..." and I said "Well I'm at my place of work right now, and since you have my home phone number in the computer I would be happy to have you call me at home so we can set up a time to meet with my lawyer and discuss how to get you your 4 dollars" and he said, laughingly, "No, well, that's okay" "You mean it's not worth your time to place a phone call" "(still laughingly) "No" ... "You mean it's not worth YOUR TIME to make a phone call in order to KEEP a CUSTOMER," "No, it's not" (laughing openly now) and I said "well, thank you Dave, you have made the Great Clips policy of customer service very clear. If you want your 4 dollars, you can sue me." and hung up.
I wish that I had (appropriate) words to express my rage. The icing on the cake was, later I saw a kid in one of my classes, and he says "Mrs. Coss you look mad" so I told him the brief version of the story, and he goes "well that's stupid, what didn't they understand? I understand!" and i laughed and said "I KNOW! and you're 16!!!!!" and he said "well don't worry, we just won't go there anymore. " which I thought was funny, his trying to be gallant and stick up for me and all. But OH MY Gs what the heck happened here?????????
Anyway, I just needed to vent. So tomorrow I'm going to graduation with imperfect hair. I guess it could be worse... :-)