Returning Yarn To Your LYS??

[rebecca]

Bring yarn BACK???

My thoughts exactly what would the other yarn in my stash think?!

[Ingrid]

Originally Posted by Ingrid

Bring yarn BACK???

My thoughts exactly what would the other yarn in my stash think?!

It would be like giving back a child!

[brendajos]

uuuh I took mine back because I dropped my brain and bought a fun fur ball of cwap. I was actually showing good sense taking it back and getting it out of here before it offended my other yarn!

[Liliyarn]

I'm with Ingrid....

Take back yarn??? I had no idea that concept even existed.

My LYS is great. Not sure of your gauge? Try the needles...knit a swtach with them in the store. Patterns and books are final. Needles can be exchanged for a different size. Yarn can be exchanged if not balled and still has band.

[rebecca]

Originally Posted by rebecca

Originally Posted by Ingrid Bring yarn BACK??? My thoughts exactly what would the other yarn in my stash think?!

It would be like giving back a child!

That's so true, so true...cept for Bren, some unknown stranger jumped in her bag when shopping, she had no choice but to return this, this...strange object

[Ingrid]

That's true. Fun fur is like letting a homeless person camp out on your porch.

I hear about that sometimes...some places sort of treat the new knitters that have come around with the recent surge the last few years as if they were second class citizens...and bad reviews from customers is not what they should be causing!!!

This is how my LYS has treated me every time I've gone in there.

I don't know if it's intentional, but with younger people in the store she treats them very poorly. With me, my friend that was with me, and there was another lady that came in. The lys lady was helping her pick out yarn colors, and flipped out on the girl because she took too many colors out, or messed the order or whatever and the lys lady got all pissy and said she was going to have to redo it now.

Then, one of her older friends came in and it was just completely different.

I really have never had a good experience there. Unfortunately, that's one of the two available in the area. And the other one is further away, and I've never been there.
I keep meaning to. I've heard they have mostly just novelty yarn though.



Oh...and, uh, on a topic related note... I've never returned yarn to my lys.
(Mostly because I hardly buy anything there.)

[Jeremy]

I think it also depends on how well the owner knows you and how good a customer you are. The owner at my store has met my wife and knows me by first name. I knit there on many Thursday nights. I am also pretty loyal about making purchases there. Sooo when I recently returned $90 worth of yarn, no problemo. BTW, I walked out of there with $60 of more yarn. They know very well that they will eventually make a very good profit from me.

[brendajos]

I think it also depends on how well the owner knows you and how good a customer you are. The owner at my store has met my wife and knows me by first name. I knit there on many Thursday nights. I am also pretty loyal about making purchases there. Sooo when I recently returned $90 worth of yarn, no problemo. BTW, I walked out of there with $60 of more yarn. They know very well that they will eventually make a very good profit from me.

lol that's what i am saying...the one time i had to take some back i spent more than they gave me back before i left the store so there was no real loss to them!

[Holly]

I was actually showing good sense taking it back and getting it out of here before it offended my other yarn!

I had to weed out the "bad element" in my stash, also! hehe. I moved it next door to the little girl who is using a loom to make hats. She hasn't grown into a full-fledged yarn snob yet, but I'll have her there soon

As for the LYS -- it always amazes me when I hear stories about bad customer service in a small, speciality store. With all the online resources for yarn, LYS's need to offer what you can't get somewhere else -- good atmosphere, friendly service and help w/ projects, etc...(cuz you're usually paying more in their store than you would elsewhere). If you get an attitude, why go back? Recently, on vacation, I went to a LYS that was going out of business. I browsed, but wasn't ready to make a decision on yarn as I couldn't find the pattern I was looking for. As I was leaving, I got a somewhat disgusted "you couldn't find
anything ?" The following week, I went to a different LYS, got a ton of help and NO PRESSURE, and bought a pattern, some markers and enough yarn for a full size sweater. As I was checking out, the owner made a point of telling me I could return the unused yarn. You can bet she will keep getting my business.