the computer ate my last post.
here we go again.
i got a response from my seller. i think the first letter was written by the husband and the new one was written by the wife because they were written totally different. anyway, they are now apologizing for my inconvenience, offering to help me buy a new case from denise, and offering me a free knitting pattern of my choice. i guess i shouldn't have gripped so much, but iwas just really frustrated and knew i could say things here that i couldn't (or shouldn't) say to the seller. thanks for letting me vent, and thanks for all the great advice.