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Old 03-28-2007, 07:42 PM   #1
cinnybuns
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So my 1st package came...
well it's been a month since I placed my order i'm sure you guys know by now After I called knitpicks about my missing order they sent out a replacement. When I came home today the Orginal order finally came after a MONTH!! Do I call knitpicks up and send back the package? Or do they just charge me again?
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Old 03-28-2007, 08:24 PM   #2
Jan in CA
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I would call them and ask how they want you to handle it. Seems like the best and most honest way to do it.
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Old 03-28-2007, 08:32 PM   #3
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They should definitely not charge you a second time. They should either tell you to keep both packages (woohoo!) or, most likely, they'll ask you to return it at their expense.

You should not have to pay anything more than your original charge. This is their problem, not yours.
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Old 03-29-2007, 12:54 AM   #4
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Uhhh
Forget that~ keep 'em both~

Tell em to prove that you have BOTH packages
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Old 03-29-2007, 01:00 AM   #5
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You can refuse delivery of the 2nd one (if you're home) and it will be returned, but it's a good idea to let them know. They'll only charge you if you keep both.....

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Old 03-29-2007, 08:35 AM   #6
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Just out of curiosity, was the package stamped with the date it was mailed?
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Old 03-29-2007, 01:46 PM   #7
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Originally Posted by aineepooh1
Uhhh
Forget that~ keep 'em both~

Tell em to prove that you have BOTH packages
Personally I would never feel comfortable doing this, to me it's dishonest. That aside...what if Knitpicks has a trace on the first package and finds out it's been delivered? You probably wouldn't be trusted again by the company.
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Old 03-29-2007, 02:46 PM   #8
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Originally Posted by mwedzi
Just out of curiosity, was the package stamped with the date it was mailed?

I'm at work right now so i'm not sure if it's on the box, however... knitpicks sent me a replacement and the invoice on it was from the 2nd request.
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Old 03-29-2007, 03:05 PM   #9
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Oh, so probably the first order was lost then. I work in customer service and twice this month I've had calls from customers about their orders and it appears that UPS lost them. Both were scanned as sent out on the truck for delivery to the customers, and that's the last they were seen.

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Old 03-29-2007, 03:17 PM   #10
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you usually have up to three days to inform UPS that you are refusing a package and they will come back and get it as long as you haven't opened it and all that. you could call them to refuse it but I would call knitpicks first and ask them what they would prefer you do.


as far as just keeping it without calling them-- i am afraid karma would probably come calling on that one. oooh and they probably did file a claim with UPS so UPS will definitely deny the claim because it has been delivered.


remind me what was in the missing package? it is likely that it will just be cheaper for them to have you keep it unless it was the full options set.
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