OOOH - makes me mad!!!
I work in customer services and I'm quite highly trained due to somewhere I worked previously being a bit of a stickler for it.
In my current team It does so bother me when people are rude just for the sake of it on the phones. I've done several CS and CSSales jobs and I have never been rude to anyone.
I'm glad you called back and had a more positive experience with the supervisor. It only takes one moldy mushroom to put you off the box!
Some facts that miss rudey-snooty at KP Might wanna know:
On average it takes 12 positive experiences to overcome one positive
A customer with a negative experience is more likely to tell people
about it that a customer with a positive experience.
I recite this to people who give me 'Tude when I call companies