we understand. We of all people understand. Unfortunately, the omission of some critical info (namely, that LK took a week to ship out your order in the first place) caused some of us to misinterpret your post -- that's why I asked for clarification. It was an understandable oversight on your part, given your frustration. (Separation anxiety can do that.
I think it's quite commendable that Sue personally emailed you to let you know what was going on. (Too bad she didn't offer you an extra discount for the inconvenience -- that would've rocked!) These were unusual circumstances though, you have to admit -- 4 new employees and
bad weather. I think your warning to "think twice" about ordering from LK seems a little rash, given the whole picture. (Sounds like time has blunted your original sentiment, though -- glad you're still a customer.) Things like that happen, and although I haven't ordered from them personally, they sound like a pretty okay company.
So hang in there. Your yarn will get there soon.
In the meantime, we'll commiserate with you. Waiting is never fun.