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Old 03-21-2007, 09:31 AM   #1
cinnybuns
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grrrrr!! USPS
It's been officially over 18 days since I placed my order to knit picks and my package has still not arrived....

I'm so upset, I know it's still en-route (sp??) but what the funny thing is that I really didn't NEED the items.... should I call them up and cancel and get a refund? it's been over 2 weeks......
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Old 03-21-2007, 09:36 AM   #2
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Can't you log into your account and click on the order for tracking information?
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Old 03-21-2007, 09:43 AM   #3
cinnybuns
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Originally Posted by auburnchick
Can't you log into your account and click on the order for tracking information?
err.. I have, and the last date it was logged in was the 8th.......of this month.
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Old 03-21-2007, 09:46 AM   #4
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If it's on it's way, you can't cancel.

sue
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Old 03-21-2007, 09:48 AM   #5
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Originally Posted by suzeeq
If it's on it's way, you can't cancel.

sue
I'm starting to think it's been lost in the mail... can I cancel if they did loose it in the mail?

I know it's not knitpicks fault cause of how mail is sorted etc. but it's not worth all the hassle
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Old 03-21-2007, 09:50 AM   #6
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I haven't dealt with this issue with KnitPicks, but other companies I have, and they will usually assume a shipment is lost after 10 BUSINESS days and resend it. Give them a call and see what they say.

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Old 03-21-2007, 11:05 AM   #7
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if you have the tracking info from the post office, (delivery confirmation) USPS.com can tell you where it is in the process. if it hasn't been logged in a while I'd print out the info and take it to the local PO to ask what they think is the problem. then I'd call the company with all that information.
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Old 03-21-2007, 11:07 AM   #8
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Bummer~!
did you post a thread about this a couple days ago~!!

Cr@pola~!!I am so sorry ~ ~!
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Old 03-21-2007, 11:28 AM   #9
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Originally Posted by aineepooh1
Bummer~!
did you post a thread about this a couple days ago~!!

Cr@pola~!!I am so sorry ~ ~!
That was probably me. It took 19 days from the time I ordered to when I received my order from Little Knits. And that was UPS

Cinny -- I feel for you

Best,
Susan
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Old 03-21-2007, 11:44 AM   #10
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Delivery confirmation isn't tracking... it is just delivery confirmation. Honestly, unless you paid for expedited shipping with Knitpicks it isn't really that late at all. I have had their free shipping take me two full weeks to get. That's why I almost always pay the extra money for the 3 day select when I have enough to qualify for free shipping. i am not patient enough to wait for the pony express system they use when they are giving the free shipping away.

Others have had the free shipping arrive super quick but that has never been my experience.
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