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Old 04-09-2007, 03:17 PM   #1
hellokitty165
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knithappens ROCKS !
Wow i got my package from them today ... i should be happy right ???? WRONG !

In the order memo that is attached to it stated that one of the needle is out of stock ... no mentioned how i will get my $$ back on that one ...next the Lantern moon DPN needles sz 6 & 7 have teeth marks all over the 6-7 needles... geesh... i know it a good sales but this is not acceptable right...first the wait now all this !!!!!

what should i do ...? i typed them an email and i hope they will get back to me soon... this is just so not-acceptable .......
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Old 04-09-2007, 03:20 PM   #2
Abbily
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HOly cow... teeth marks?! Wow, let us know what they say! I would hope they didn't charge you for the 'out of stock' stuff.
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Old 04-09-2007, 03:21 PM   #3
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Originally Posted by Abbily
HOly cow... teeth marks?! Wow, let us know what they say! I would hope they didn't charge you for the 'out of stock' stuff.
not real teeth mark but DENTED markings... they charge my credit card ...yup it there on my statement...
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Old 04-09-2007, 03:38 PM   #4
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Oh dear........

hopefully they will credit your account FAST. Can you return the needles?

I am expecting my order (email received that it was shipped) anyday. But I only ordered yarn.
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Old 04-09-2007, 03:48 PM   #5
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I sure can return the needles... normally i am not a fussy person...if one dent or scratch i can deal with it...but this two needles are disfigured... everytime i look at it ..i m sad ...i paid $14.30 for each set (DPN = 5 pieces (even though is on sale) it still alot for me .........

i hope they can get back to me ASAP .... geeshhhh
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Old 04-09-2007, 03:52 PM   #6
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Even if it is on sale, that's no excuse for offering crap!
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Old 04-09-2007, 04:00 PM   #7
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okie... they replied me within less than 1/2 an hour.... they will resend me the needles by UPS Next day delivery and money is refunded today... they apologised for the delayed...

I am impressed by their quick response... they rocks...will buy again from them for sure...

okie now i can go back to knitting...thanks for all your concerns on this matter....you all are awsome here !
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Old 04-09-2007, 04:07 PM   #8
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thanks for posting the update! it's great to know they have such wonderful customer service!
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Old 04-09-2007, 04:26 PM   #9
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I shop at the store as often as I can, and they're always really wonderful. I hate to hear about bad experiences with them because they are so nice, so I'm glad you were able to work something out with them.
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Old 04-09-2007, 07:04 PM   #10
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Vendie, thats my LYS too. Do you do Springwwater also?
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