I notice our HL moves their yarn around a lot. Every time I got it seems like it's being moved around in the same group of rows
One of our good friends works there and other than that, she's the only truly nice one. I haven't been treated rudely, but I notice that depending on the day, the checkers seem to lapse into a lot of conversations amongst themselves....like between lanes over your head like you're not even there. And although they do ask for people to come to their registers, there is usually only 3 or 4 open on any given day and they'll still be 5-10 people deep and going slower than molasses. It seems at our HL they are always stocking, moving, inventory-ing, etc. Not a lot of eye contact unless you are at the frame shop or fabric area
I did have to return something once...omg, set aside an hour for that issue
I've been in retail and customer service all my life and I get jabbed for being too nice or that I "take too much sh!t from people" but I cannot abide by being sarcastic, rude, or oblivious to people. You get what you give and I get really frosted that customers think we are their whipping posts. I do feel like the "customer's always right" addage could be amended a little because many take advantage and think the only way to get their way is to be rude, but that comes from people being forced to come out of the stall kicking because they've had rude service before.
Sad state of affairs...