I give it (and the company) a big thumbs up!
I wanted to make their Lillehammer hat for my sister. I needed 2 skeins of Glacier (one Dove, and one Johnny Cash), and a little bit of a green called "Blimey". I didn't want to order a whole skein of Blimey because it's expensive. So I just ordered the 2, along with some Jackie O. in Flurry sock yarn to make my first pair of socks. When I got the order confirmation, they also sent a note saying if you have any questions, please let us know. So I politely asked if they would sell me a small amount of the Blimey so I didn't have to buy a whole skein. Well, instead they said they'd send me some free and I got 2 nice lengths of it in the mail separate from my order.
Well, my order came today and along with the 3 skeins of yarn, they sent 6 mini balls of different types and colors of their yarns. Isn't that awesome?
I love that I get to feel their yarns and you can BET that I'll buy from them again!