Bad LYS Experience--a little long

[aineepooh1]

Misha~

[frostywolf]

Also when calling the bank, don't just settle for talking to the first person on the line, or a teller at the window. I'd insist on speaking to the manager, even if it takes take to set up an appointment. Be polite, be firm, but let them know they did wrong!

As someone who works in a bank, let me just point out that we don't know if the bank did anything wrong. If the LYS probably neglected to mention that the charge that was rejected was for a customer that was not present. Banks don't get the signed slips. I would imagine that the LYS owner said something like, "I have a customer here that is making two purchases for the same dollar amount, but your system is rejecting it."

Of course, if the bank doesn't help out at all, I might begin looking for a new bank.

[callagain]

Aw, very unfortunate experience. We've all had our share, I reckon! I do encourage you to indeed write a letter...she may have NO CLUE as to how she comes across. Then again, she might not care! I recently had my own bad LYS experience which was so bad (and so ridiculous) that it prompted me to write my first "slap upside the head" letter...it was very carefully worded, very polite but definitely drove the point home. I got no response LOL! But I tried!