Well, I suppose I should start off by saying the shopping itself was very nice.
This is a store I've previously visited. Took a class there! The Husband & I went on Friday afternoon, b/c, lemming that I am, I decided to jump on the MS3 stole bandwagon, & needed some laceweight. Well, they really didn't have any, so I consoled myself with a couple of hanks of Mmmmmmalabrigo.
Checking out was no problem. Had a nice chat with the employees behind the register, & then went home.
My husband told me last night (around midnight) that there had been a message on the machine from the LYS, saying that they'd only charged me for one skein, and had charged my card for the other. The Husband was PO'd b/c they didn't actually talk to us prior to charging the card. I was PO'd b/c my receipt showed that I'd paid for two.
So I call this morning. The owner answered, and was curt with me. She said that my receipt may show two, but the one I signed showed I'd only paid for one. (Of course, I don't have that receipt. And what kind of system do they have that would allow this to happen?!) She said she put the charge through for the other hank, and would send me copies of all the receipts. I gave her my address, etc., & thanked her for sending it. (Yes, I was relatively nice, even though she was not.)
Then, I go online to look at the bank statement. I was charged THREE times!!!!
So I call the LYS back. I get a different person (who was working the day I was in), who is very nice. He said the owner was with a customer, but he'd try to help. I told him the story thus far. He explained that when she put the charge through on Friday, it rejected it, saying it was a duplicate charge, so he said to put it through for a penny less so it would go through. She'd also apparently called the bank, so the bank must have decided to authorize the initial second charge. He said he'd refund one of the charges to my card today, and verified that they had my address so they could send the receipts. I thanked him for his help. (He is very nice!)
Here's the kicker, and why I won't EVER go back there....
At one point during the second call, the nice employee asked the owner, "Didn't you have a problem getting the charge to go through?" And she replied quite snottily, "NO!" I could hear her quite clearly, even though she didn't sound like she was all that close to the phone. Then she seemed to remember what happened. But at no point was she apologetic for ANYTHING.
This isn't the first time I've seen her negative attitude, either. I went in one day to see my instructor. She was nice as pie to me, until I asked if the instructor was there. Then her attitude changed, and she not-so-nicely told me that the person was out & would be back later. I've also seen her use the same tone with other customers.
I really like the other employees, but I just can't see going back there & spending any more of my money (or my time) to support someone with a bad attitude. There are other shops in the area where the owners aren't rude. They'll be getting my business from now on.
Thanks for letting me vent.