Here's the situation: I was knitting with my KP Options and the 24" cable popped out of its little metal tip. So, I emailed KP and they generously said they would replace it! This was a month ago. When I checked online, it says it shipped but I haven't gotten it yet. Either it hasn't come or they shipped it to my old address (I had just updated the address when I had contacted them about this). The PO is no longer forwarding my mail to me and I have no way to contact the new tennants to see if my cable came. I'm not sure what to do now. Should I email them again letting them know it never came? I just don't want them to think I'm trying to con them here or something. Or should I just let it go and buy another one?
Have you tried contacting the post office as well? I would do that before I called about a replacement on the needles. I had that happen to me but I was expecting a necklace. The post office finally located it, it had fallen into a space and it was over looked..
You could always slip a note into your old mail box explaining your situation to the new occupants. Worth a try..