Reply
 
Thread Tools Display Modes
Old 10-31-2007, 10:49 AM   #1
knitncook
Working the Gusset
 
knitncook's Avatar
 
Join Date: Oct 2005
Location: Just a purl shy of a sock
Posts: 1,493
Thanks: 58
Thanked 172 Times in 153 Posts
Knitpicks order question
I placed an order the other day for some yarn and needles with Knitpicks. I ordered the Harmony cable needles since I'm always misplacing (usually behind my ear) my Brittany birch ones. When I went to check on my order today it said that they cable needles were not available and had been moved to my "save for later" list and they would notify me when they were available. Does this mean that I am going to have to place *another* order to get them and that they aren't going to send them to me directly when they are available even though that is what I want? And in order to get them I'm going to have to pay shipping on them? Has anyone had this experience with KP before? I've never had a company do this before on back ordered items. I've always had the back ordered items sent to me directly.
__________________
Michelle
http://knitstuffs.blogspot.com
"The world now has the means to end extreme poverty, we pray we will have the will"

knitncook there, too!

OTN: Laughing Carrots; Jaywaler
FO: Potamus socks; Palindrome
knitncook is offline   Reply With Quote

 

This advertising will not be shown to registered members. Join our free online community today!

Old 10-31-2007, 02:10 PM   #2
nefferbea
Ribbing the Cuff
 
Join Date: May 2006
Location: Northern California
Posts: 44
Thanks: 1
Thanked 9 Times in 9 Posts
I don't know, but give them a call and ask. From what everyone here has said, it sounds like they have a great customer service department. I just got my harmony cable needles yesterday. I can't wait to try them out.

Jennifer
nefferbea is offline   Reply With Quote
The Following User Says Thank You to nefferbea For This Useful Post:
knitncook (10-31-2007)
Old 10-31-2007, 02:17 PM   #3
AngMac
1st Leg of the Journey
 
AngMac's Avatar
 
Join Date: Oct 2007
Location: Keedysville Md
Posts: 180
Thanks: 34
Thanked 39 Times in 37 Posts
Send a message via MSN to AngMac
Definitely give them a call. They should be able to put you on the wait list for them and then send them when the Harmony's become available. They did that for me when I placed my order for the Harmony Sock Needles Set.
__________________
Ang
Happily knitting since Oct. '06


AngMac on Ravelry

OTN:Manos Blanket, Scarf, Socks, Poinsettia Wreath and Koolhaas Hat.
Awaiting Finishing:Hedwig the Owl and a Hedgehog
FO:My So Called Scarf
AngMac is offline   Reply With Quote
The Following User Says Thank You to AngMac For This Useful Post:
knitncook (10-31-2007)
Old 10-31-2007, 02:23 PM   #4
knitncook
Working the Gusset
 
knitncook's Avatar
 
Join Date: Oct 2005
Location: Just a purl shy of a sock
Posts: 1,493
Thanks: 58
Thanked 172 Times in 153 Posts
Thanks both of you. I'll check with them. I just have never been told by a company that they wouldn't automatically send something that was backordered, but told to place an order later on. I also never recieved a confirmation of the order or shipment this time either.
__________________
Michelle
http://knitstuffs.blogspot.com
"The world now has the means to end extreme poverty, we pray we will have the will"

knitncook there, too!

OTN: Laughing Carrots; Jaywaler
FO: Potamus socks; Palindrome
knitncook is offline   Reply With Quote
Old 10-31-2007, 02:29 PM   #5
Mulderknitter
Working the Gusset
 
Mulderknitter's Avatar
 
Join Date: Sep 2006
Location: Minneapolis, brr hot brr hot
Posts: 1,994
Thanks: 1,082
Thanked 526 Times in 446 Posts
I third the advice. They have a great customer service dept. good luck!
__________________
I knit because the voices tell me to
My Groups:
Midwest preemies & babies
Oddball Pet Snuggles
I am Mulderknitter on Ravelry, add me to your friends!

My Blog
http://susanknitsandwrites.blogspot.com/
Add me to your faves and leave a comment, I love comments!
Mulderknitter is offline   Reply With Quote
Old 10-31-2007, 02:32 PM   #6
knitncook
Working the Gusset
 
knitncook's Avatar
 
Join Date: Oct 2005
Location: Just a purl shy of a sock
Posts: 1,493
Thanks: 58
Thanked 172 Times in 153 Posts
Replying to myself (how silly) I just called and talked to them and they said that normally they will ship back ordered products but with the harmony sets they are SO backordered that they can't keep up, so they are e-mailing people when they are available to try to keep up easier. She said when they came available if I still wanted them (as if I wouldn't) that they would ship them to me for free unless I placed another order (which could always happen ya know!)
__________________
Michelle
http://knitstuffs.blogspot.com
"The world now has the means to end extreme poverty, we pray we will have the will"

knitncook there, too!

OTN: Laughing Carrots; Jaywaler
FO: Potamus socks; Palindrome
knitncook is offline   Reply With Quote
Old 10-31-2007, 03:49 PM   #7
GiddyKnitter
Working the Gusset
 
GiddyKnitter's Avatar
 
Join Date: Jun 2007
Location: England
Posts: 1,265
Thanks: 338
Thanked 475 Times in 460 Posts
Send a message via AIM to GiddyKnitter Send a message via Yahoo to GiddyKnitter
My friend in Kansas tried ordering the cable needles for me and was told to try again in a couple of weeks. She is actually on holiday now here in England for a holiday so I am in for a bit of a wait for mine!
__________________
Pauline x x

OTN's
Socks for ME!!
February Ladies Sweater x 3
Knitted Kitties




Leahfaith on Ravelry
GiddyKnitter is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
My KnitPicks order is here!!! nicoleheather General Knitting 12 11-17-2009 10:02 PM
My First KnitPicks Order dink General Knitting 10 04-11-2007 02:31 PM
Another order placed at Knitpicks!! blueeyes28 General Knitting 17 06-07-2006 01:11 PM
My first order at knitpicks blueeyes28 General Knitting 19 02-27-2006 07:49 PM
Ann from NH it came! The Knitpicks order came! Stonington Pattern Central 6 07-26-2005 11:28 PM

All times are GMT -4. The time now is 10:26 PM.