i've had their service off and on, mostly for the free coffeemakers. i just don't drink enough coffee, even if i suspend shipments for 3 months or more, to justify the expense and the hassle or auto shipments. i do NOT like having someone send me an auto shipment and debit my account. TWICE this past year, they have debited my account and caused me to become overdrawn. i was HOT! and the winter shipment was friggin expensive and i didn't even want it!
instead of refusing delivery, i called them up to bend their ear about causing my account to go overdrawn. they actually closed my account with them, credited my bank account, AND let me keep the coffee. guess i'll give it as christmas gifts.