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Old 01-07-2008, 05:27 PM   #1
Maddison
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Knit Picks - Delays?
I placed an order on the 2nd and it's still processing. Anyone else seeing a long(er) delay due to their new warehouse space? I want my yarn! Can you tell
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Old 01-07-2008, 05:46 PM   #2
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I have had it still show processing until right before I got my package, not often, but sometimes. Did you pay for faster delivery? It really can take a full 14 days to get your package if you went with the free shipping. Everybody has had different experiences with their shipping but it isn't unusual for it to still be in processing 5 days later, if you went with free shipping.
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Old 01-07-2008, 05:58 PM   #3
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I ordered the Options on the 2nd and my order is still processing as well. Hopefully they don't take 2 weeks to get here. Being newer to knitting I don't have very many needles right now and I have so many projects waiting to be started until I get them in. Maybe I should start my first sock while I wait instead of putting it off.
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Old 01-07-2008, 06:06 PM   #4
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I haven't heard and don't have orders pending, but if you noticed on their website, orders were able to be placed throughout the last week or so of December, but no orders were shipped out during that last week or so.

Therefore, my educated guess would be that they are a bit backed up on orders from a week or so, and might be playing a bit of "catch up" from that.

You could, of course, call and check, but that makes sense to me.
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Old 01-07-2008, 06:12 PM   #5
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how do you check to see if your order is processing or not?
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Old 01-07-2008, 07:44 PM   #6
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My wonderful mom ordered the Harmoney set for me on the 30th. They told her they wouldn't ship til the 2nd of this month. I called today, and they shipped them on the 2nd....so I should get them anytime between now and teh 16th.

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Old 01-07-2008, 11:27 PM   #7
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They were shut down for over a week and just started working on orders today. I ordered last week and got an email that it shipped today, but online it still shows pending and being processed. In a day or so I should be able to track it.

KelsJoy, go to Order Status, login and click on the order number.
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Old 01-08-2008, 12:31 AM   #8
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I ordered some stuff from Knitpicks on 12/31. I knew it wouldn't be shipped until the 2nd or after, so I paid the $10 for the 3 day shipping. Knitpicks shipped my order on the 3rd. But now, UPS has dropped the ball! On the UPS website it says "Your package is on time with a scheduled delivery date of 01/07/2008." but that is today and it's 8:30pm and its not here yet! I am so annoyed! I was really looking forward to playing with my new yarn and needles!!
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Old 01-08-2008, 12:35 AM   #9
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I ordered some needles (size 6 16" needle, size 11 tips, 24" cable) on 12/31 and it is still in processing.
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Old 01-08-2008, 12:51 AM   #10
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Originally Posted by msboni83 View Post
I ordered some stuff from Knitpicks on 12/31. I knew it wouldn't be shipped until the 2nd or after, so I paid the $10 for the 3 day shipping. Knitpicks shipped my order on the 3rd. But now, UPS has dropped the ball! On the UPS website it says "Your package is on time with a scheduled delivery date of 01/07/2008." but that is today and it's 8:30pm and its not here yet! I am so annoyed! I was really looking forward to playing with my new yarn and needles!!
Does the UPS tracking say that it was actually picked up on the 3rd? If it was, I would call to get a refund of the shipping charge. They can get a refund from UPS for them not making it. If it doesn't actually say that it was picked up until the 4th (even though they said it shipped on the 3rd) then they are still within their 3 day time frame. It makes me crazy when companies say that an item is shipped and they have really just created the mailing label that day. *shakes fist*
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