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Old 01-27-2008, 11:33 AM   #11
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Originally Posted by scout52 View Post
Yep I was a little surprised at the customer service at target. especially since when I called earlier at stated that I didn't want to wait 5-7 days and stated I would bring in my bank statement, the day manager said oh well if you bring in the statement I'm sure we can take care of you.

I think it was the specific manager at the time. He was just being difficult for absolutely no reason at all. Even the original customer service person tried to do it but didn't have the authority. The manager was BEYOND rude. He basically accused me of lying. Even though I brought in my bank statement with my receipt. they even checked the register which showed one transaction but two payments!!! the customer service girl started arguing with him. I said fine lets call my bank and verify and he said no. so I just bypassed him and went to B of A and when I said i need to contest a debit charge they stated oh the one that's charged twice? I didn't even had to tell them which one it was.

Wow I can't even wrap my brain around that one. Thank you for posting this thread. From now on I'm going to be extra careful when I shop there, if something like that happens to me and the clerk wants to scan my card again I'll make her void the whole transaction before I'll give her my card to swipe herself.
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Old 01-27-2008, 11:43 AM   #12
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how rude! hope everything goes smoothly!
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Old 01-27-2008, 12:25 PM   #13
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It happened to us once too
My dh and I were bought over $400.00 worth of groceries. He ran his card thru and the machine didn't act like it read his card. So the girl said to "run it thru again" so he did.
The next day my dh saw that the machine DID subtract the high amount TWICE from our bank account. So he went right back to the grocery store and told them and they did fix it right away. But that was a LOT of money to have withdrawn at once.
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Old 01-28-2008, 03:48 PM   #14
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Just a note on Target customer service...

I actually blackballed them a while ago. My mom has multiple health problems including severe asthma and arthritis and simply can not walk through a store. She has to shop at stores which have motorized carts for public use. She was happy when she heard Target had some of these. Previously she had been limited to Walmart, Food Lion and Safeway. She happily shopped, and was about to leave with her (over $200s worth) purchases. She was stopped at the door and informed the motorized cart can not leave the store. Well, they are expensive so I suppose it is understandable. I imagine they get stolen quite a bit. She informed the employee that she was handicapped and couldn't carry the bags, could he escort her to the car and then bring the cart back in himself? No. Well, could he arrange for someone to help her load her car? No. Would he get her a cart so she could put her purchases into it? No? Could he watch her cart until she could bring her car to the door? No, he couldn't be responsible for that. She got upset and asked what the hell he was good for then.

Upset and embarassed she got her own cart, transferred her purchases from the motorized cart, walked to her parking space, loaded her car and then promptly had an asthma attack. All the while the employee stood there and watched.

When I got home and my mom told me what happened, I packed everything back up and returned it all to the store. Even an open package of cookies. Upon arrival they tried to tell me that they couldn't take an "entire purchase" return. I then asked to speak to the manager. A kid of all of 19 appeared. He also refused to return the purchases. I requested the district manager. No one else was available.
At that point I turned and looked directly at the camera and held up the receipt. I then told them that I was on their own surveilance showing a valid receipt. I told them to be sure to save that disk, as I am sure they would want to see it when I contacted the corporate office in Minneapolis regarding the discrimination suit I was filing for the way my mother was treated.
In less than 5 minutes I had my moms refund.

I am not a letigious person, and I am pretty patient. But don't mess with my momma.

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Old 01-28-2008, 03:57 PM   #15
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eek! dont think all target employees are bad :/
I work the sales floor, and if we are anything but overhelpful our managers arent happy. I have never heard of any problems at my store :?
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Old 01-28-2008, 04:14 PM   #16
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I haven't shopped at Target for almost 2 years due to their lousy customer service. I happily replaced them with Wal-Mart where I have always gotten a "thank you", a smile and never a hesitation or question about a return.

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Old 01-28-2008, 04:15 PM   #17
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Oh my goodness Chel! This is one horrible (and cruel) customer service. You did the right thing, they don't deserve your mom's money!
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Old 01-28-2008, 04:23 PM   #18
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I guess we've been lucky. They have never balked at a return or anything. Yikes. I'll be careful now though for sure.

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Old 01-29-2008, 02:58 PM   #19
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Wow, that's just insane! Is there any way you can bring this to the attention of someone higher up (district manager or something along those lines)? Especially when you were told you could be taken care of over the phone, and then had that rude manager tell you nope, even with all the evidence you provided....
Sorry, what can I say? I've been in this mood lately where if something is not quite right with a store or something, I will email or write a letter to someone higher up. How will they know things aren't right if no one tells them? I don't do this often, but sometimes, some situations seem to almost require it...
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