Interestingly, this was all I found on their FAQ--so if they're not answering e-mail, I'm not sure what the answer is!!
Q. Why is it so hard to get ahold of you by phone?
A. There are several reasons for this. First, we are frequently away from the phone filling (processing, bagging and shipping) orders. Secondly, we prefer contact by email so that all info is "documented" and not lost in a shuffle of papers on our desks. We intentionally do not put our business number on our site specifically for this reason, but if you absolutely positively have to speak to a living breathing person, you are welcome to contact us for our number. If we're away from the phone filling orders, please leave us a message and we will either email or phone you back.
I'm Knittermom9 on Ravelry