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Old 06-20-2008, 08:00 AM   #1
Luvmyrottnboy
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Such Excellent Customer Service
I just have to write a quick note on the wonderful service Sue at Littleknits.com provides.

I have been ordering from littleknits for a couple of years now and have always been happy with the service AND the prices! But this week, I ordered a bunch of Cotton Patine.

Sue sent everyone who ordered it an e-mail stating there were issues with the color running and fading and that only the naturals and beiges were safe. She gave us all the opportunity to cancel or change our orders.

I changed mine to the natural shades and I received a prompt e-mail back that she received my request and will be fulfilling my order.

I LOVE Sue and Littleknits!
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Mom to the late Cyrus the Fluffweiler CGC forever in my heart and James the Alpha cat
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Old 06-20-2008, 08:24 AM   #2
Jaxhil
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That *is* nice! So many companies wouldn't bother to notify customers of something like that~ it must of been a lot of extra work for her.

It's so nice to hear stories of *great* customer service!
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Old 06-20-2008, 04:54 PM   #3
hummingbird
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Yes, she is really nice! When I lived in Seattle, I'd go there to save on shipping.
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